Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured & we do guarantee the best possible service.

Question 2

What do you like most about your job?

Accepted Answer

Providing a great service, and as a result have the client call up and thank you for the great work. Positive feedback & happy customers drives Wings Removals.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Client: Is $95 an hour the best rate you can do? Wings: If it does not suit your budget, we will try our best to make it more affordable & beat $95 an hour.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our Brand promises that we only offer fast, professional, on-time, hassle free Service. Wings Removals at your service.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Our prices are flexible, our removalists are always on time & usually finish the job faster than expected. We do not bill from the depo, we bill from when we begin the job.  After the first hour, we bill quarterly to make the price more affordable for our clients. As it is a service industry, we go out of our way to make their move as smooth & stress free as possible.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What size is the house. 2. How many goods are there to be moved. 3. Is the access via the street, or is it via stairs or lift. 4. If the client owns a piano or pool table, that automatically increases the price of the move. 5. If its a 4 + bedroom house, the move requires 3-4 people & that will increase the hourly or flat rate.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have everything packed ready to go. 2. Have everything (once packed) put in the garage, or closest area to the transport vehicle. 3. Ask if we can quote on a fixed flat rate.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If a client used by Wings refers a client, we'll give the new client a 15% discount on their quote as well as a 15% discount to the current client on their next move.

Question 9

What makes your pricing competitive?

Accepted Answer

At Wings we are always open to negotiate on a price to suit the client. With our hourly or flat rate, we do not only offer a move, we offer great service & hard workers.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge two ways: 1. We give a fixed flat rate for the job or; 2. We charge you for the first hour, then bill quarterly.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Auctioning, Economics, Marketing & Management.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

35 years industry experience Great people Skills We are always in communication with our client No job is too small or too large to handle Stress free, hassle free & we always turn up with a smile on time

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