Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have commercial and public liability insurance. Our groomers work to the highest standard and will not only groom for specific breeds but will work with you to ensure you're happy with the outcome.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The love of dogs, the experience with dealing with good people. I find dog owners to be genuinely lovely and caring people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer with anxious dog, comes to salon with dog medicated. Our Japanese dog whisperer after 2 visits has developed a strong relationship with the dog, requiring no more medication.

Question 4

What do you like most about your job?

Accepted Answer

The best part is the transformation before and after.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you specialise or are you familiar with my particular breed of dog? Can you style the dog the way I would like?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost to groom my dog, this depends on breed, size, condition of the dog, extra charges apply for de-matting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You can check out our work on instagram, facebook and our web site. We also have many positive reviews as well.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Woof Woof Studio we provide a clean and friendly environment for your special person. You can check out our work on Instagram at https://www.instagram.com/studiowoofwoof/ @studiowoofwoof

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would need to know the size and weight of the dog, the current condition their coat is in and the style you require.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Brush your dog regularly to prevent matting ensure you have selected a groomer that can groom your breed properly and get them groomed regularly.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First time customers that mention Oneflare will receive 10% of your first groom. We also have specials every now and then.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices reflect the industry standard, they can differ depending on the time involved, for example a badly matted dog will incur a higher price.

Question 13

How do you normally charge for your service?

Accepted Answer

This depends on the size of the dog and the work being carried out. There is a price list on our web site http://www.woofwoofstudio.com.au

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in scissor work but do not restrict ourselves to any particular breed or size. Our clients are like our family.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff are qualified groomers specialising in scissor work, their training is on going so as to maintain best practice.

Woof Woof Studio

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