Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Wyong Plumbing is fully insured with a public liability cover of 20 million dollars, all well maintained vehicles are fully insured giving our customers peace of mind. Our work is guaranteed and quality assured and we only use Australian approved products.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started in the plumbing industry over 25 years ago in Sydney, everyone told me that Plumbers make as much as doctors (only if that was true) but I have found that the industry is good to the Plumbers who offer a good job at a fair and reasonable price.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Wyong Plumbing recently helped out our great friends at Camp Breakaway, they required some excavation work for there communication cables and Disability friendly garden, so we assisted them with one of our excavators that made the job easy. 1300 1 WYONG

Question 4

What do you like most about your job?

Accepted Answer

Wyong Plumbing management and staff love plumbing, helping people out and providing a good service. We always get great feedback from our customers that we take pride in and always share the feedback with our staff.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed? Are you insured? Have you got an ABN? Are you registered for GST, we understand that  tax can feel  like a burden, but we feel that the tax we pay goes towards the services that we all need and require in our wonderful country.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Why do we charge a call out fee? A: It is a common misconception that plumbers who don't charge a call out fee is a cheaper option. Our competitively priced call out fee sees one of our experienced plumbers complete your job promptly and cost effectively with no HIDDEN COSTS. 1300 1 WYONG

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Wyong Plumbing is very community based, we have a long based relationship with many non for profit organisations including Central coast Boxing. Camp Breakaway, International Football School and Disabled surfers Australia. We are a local Central Coast business that hires and buys local.1300 1 WYONG

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When you call Wyong Plumbing, our aim is to get your installation or repairs work done as quickly as possible, we will not waste your time or money.It is a common misconception that plumbers who don't charge a call out fee are the cheapest option. They may seem cheaper upfront, overall cost matters

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Wyong Plumbing can provide job estimations over the phone saving you time and money waiting for other plumbers who don't bother to show up. If it is a job we need to see we make sure we book a convenient time and make sure we turn up to give you a fair and reasonable price. 1300 1 WYONG

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When you call Wyong Plumbing on 1300 1 Wyong give as much information as possible, there may be issues that we can solve over the phone, for example if your sewer drainage is blocked it may be the councils issue, with the right information we can at times identify if it is a council issue.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our current special to our clients is the supply and installation of a new quality Toilet Suite with a soft close seat and concealed waste, at only $585.00 this is a must to get rid of your old tired looking toilet suite.

Question 12

What makes your pricing competitive?

Accepted Answer

When you call Wyong Plumbing you get your repairs done quickly as possible- we will not waste your time or money, plumbers arrive with a stocked van containing all the tools and equipment we are likely required to complete  your job promptly. We have accounts with all major suppliers.

Question 13

How do you normally charge for your service?

Accepted Answer

NO HIDDEN COSTS Standard work is charged at: Call out fee $44.00 inclusive GST and our labour is charged out at $25.30 inclusive  GST per 15 minutes. Drain Cleaning is charged at: $239.00 Inclusive GST which includes the first hour of labour and drain jetter machine if required.   NO HIDDEN COSTS

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Wyong Plumbing specialise in all maintenance of Gas, LPG Gas, Drainage, Water, Blocked Drains, Backflow RPZ valve servicing and TMV valve servicing. For our bigger clients and for back for our maintenance we have a New Home and Construction Plumbing division.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our highly trained and qualified, police checked plumbers have there vehicles set up ready to complete your jobs. We are continually keeping up with the latest equipment, and material available to the market making us the leaders in the industry.

Wyong Plumbing

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