Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely. We are fully insured and our work is guaranteed. If you are not happy with the result, please contact us and we will fix it for you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We started off distributing ceramic coating products and found there was a gap in the market for applicators. Customers wanted a professional to apply the ceramic coating to their cars and from that demand, we decided to focus solely on car detailing. Plus we have a passion for cars.

Question 3

What do you like most about your job?

Accepted Answer

Being able to meet people from all walks of life, who all take pride in and take care of what they love. Being able to work on cars (goes without saying!) and of course customer’s reactions to the before and after results

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is included in your quote/price, and does it include buffing? What ceramic coating product do you use?  How much warranty do you provide?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a small business who are hard-working, honest and reliable, and we will always ensure the customer comes first.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We use the best products on the market to detail your vehicle. From cleaning chemicals to wax, we don't skimp on quality. We want you to feel confident in the products we use on your vehicle.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Car make and model   - condition of car paint - are there any minor or major scratches, any rust  - what the client is looking to achieve for their car (e.g. presales clean, ceramic coating)

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- We recommend customers bring their car to us as soon as you pick it up - we have customers come straight from the dealer to our studio! This way we get the car in the best possible condition, and we get to ensure it is pristine before applying ceramic coating. Hint - even brand new cars have swirl

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free ceramic coating for car glass or wheels with all ceramic coating bookings, Please mention One flare when you call us.

Question 10

What makes your pricing competitive?

Accepted Answer

We offer value for money, with personalised service, not to mention the time and love we put into our customer’s cars - is the difference between the car dealers and us (for a cheaper price!).

Question 11

How do you normally charge for your service?

Accepted Answer

Based on the size of the car, how much work is required (e.g. buffing, polishing) and how many layers of ceramic coating the customer is after.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff has over 10 years of experience in the auto detailing industry. They work tirelessly to provide top-of-the-line services for our customers.

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