Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured and all work is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

It's in my DNA

Question 3

What do you like most about your job?

Accepted Answer

I am a tinker and a fixer by nature so I love what I do and with passion comes quality and value. What I love most is challenging problems that require  creative problem solving, ingenuity and experience. As well as being able to offer my customers the right solution for your requirements and quality workmanship.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do site visits after hours. Yes, I try to be available after hours whenever possible and there is no additional charges or different rates.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Punctual ( I respect your time) Neat (I leave every site cleaner than I found it) Value (I believe in under promising and over delivering, put this to the test) Reliable (I will answer your call if I can, if not I will call you back… the same day, I guarantee my work)

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Punctual ( I respect your time)      Neat (I leave every site cleaner than I found it)      Value (I believe in under promising and over delivering, put this to the test)      Reliable (I will get back to you when I say I will and I will deliver to your expectations)      Smart (I offer free consultations and creative ideas for all your home improvement needs)

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location, scope of work required, if materials are to be supplied by The Decksmith  or not. Required timeframe for start date if urgent

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call Or even better email or text me for a quote. I will get back to you same day to arrange a site visit.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free set of Hug Lights for every oneflare customer in the months of May and June

Question 10

What makes your pricing competitive?

Accepted Answer

The Decksmith combines creativity and expertise to help you decide on the best solution to fit your requirements and budget. My promise to you is that you'll get the best value for money, that's because my motto is to deliver more than you expect.

Question 11

How do you normally charge for your service?

Accepted Answer

Quotes are fixed price. The only variations I have had to date have been additions at the requests of my clients.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Decking and Pergolas. Specialising in new design and install but also including repairs/ replacements. Maintenance.  Privacy screens, balustrades, gates and external stairs

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Builder / Carpenter who specialises in Decking and I love what I do. Able to provide you with as many past client references that you would like.

The Decksmith

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