Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes . We are fully insured and offer a 100% satisfaction guarantee.  If you are not happy we will come back and fix it .

Question 2

How did you decide to get into your line of work?

Accepted Answer

Matt started doing plumbing as a school boy . Helping his father in his plumbing business on the weekends . Then as he finished school there was only really one direction for him .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Just look at our google reviews . They are genuine customers that we have helped when they needed us .  They have thought so much of our service, that the spent there own time writing up a review to thank us .

Question 4

What do you like most about your job?

Accepted Answer

Being able to help our customers when and where they need us . Providing a top quality service the first time every time .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Insure your plumber is Fully insured and licensed . If they are not and can not guarantee there work , there is usually a reason .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

People usually think plumbing is expensive . But with our up front pricing we take all that fear away . Explaining to you how much it will cost , and usually we can offer different options .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our 100% satisfaction guarantee . If you are not happy with the job we will fix it .  This is why we get so much referral work from our customers from there family and friends . We are committed to doing the best by our customers .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why should you call us? We are dependable, honest, hardworking people that thrive on the satisfaction of helping our clients when in need. We are always on time and offer a top class service from job to job.  What services do you provide?  We do everything to do with plumbing .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually need to know details like.  What exactly the job is. Where the job is and ease of access .  How urgent is the job .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call us , we can sometimes talk you through the issue without even needing a plumber . We do this because we are upfront and honest . That is why we get so many customers recommending us to there family and friends .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you make contact with us about your plumbing job and mention this . We will offer you a discounted rate on our up front pricing on your job . How good is that !

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are competitive because we do quality work . Getting the job done with the minimum of disruption and fuss for you .

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices vary depending on the job .  We can do upfront pricing for you, so there are no surprises at the end of the job .

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Not really . We have such a knowledgeable team we can do almost anything related to plumbing , drainage , stormwater . gasfitting , LP gas fitting , Hot water , cold water , grey water , rainwater .etc etc etc .

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has over 100 years experience . Combining old school knowledge as well as the latest techniques . We are fully licensed and insured . Insuring the highest quality of work is done .

Young Plumbing

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