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Frequently Asked Questions
Why should a customer hire you over another service provider?
We strive to make every job unique, with a prompt turnaround on the vast majority of artwork and speedy printing processes we will provide you with the highest quality service at a fair price that will leave you with exactly what you needed in a timely fashion.
Are you an insured business and do you guarantee your work?
Yes the business is fully insured and dependent to the conditions of the job we will always guarantee our work unless the customer wants it a specific way that is inadvisable. There are also guarantees on materials and durability as well.
Is there a particular aspect of your trade or industry that you specialise in?
We specialise more so in grand format printing, printing large signs onto sheets of vinyl to go on varying substrates. But aside from that we also do alot of smaller in-house printing aswell, up to A1 size and even just installation and construction of signage (lightboxes/pylons etc.) in certain cases.
What makes your pricing competitive?
We work out the cost of materials and the associated man hours that will need to go into the job and mark-up accordingly, and while nothing is free we try our best to keep our pricing as modest and reasonable as possible, providing reduced prices based on quantities etc.
We also occasionally have people tell us that our pricing is unreasonable in comparison to deals they have found on the internet...usually from other countries, but almost always these same customers come back within a month complaining that their significantly cheaper signage was also significantly lower quality and already needs replacing. So if our quotes seem a bit far from competitors pricing keep in mind that we only use premium materials and you get what you pay for!!
How did you decide to get into your line of work?
The line of work at Innovation Graphix has stemmed from a long history of signwriting that goes back 20+ years to Brisbane. After the retirement of his father, Guy Beal took over the family business and eventually brought it back to Hervey Bay where it has been a vital tool in the expansion and growth of new business in the city.
What do you like most about your job?
We all enjoy what we do in the business and we all have separate and independent tasks. But collectively we all love that feeling of watching a customer leave with their new signage, grinning ear to ear because they got even more than they expected!
What makes you the most reliable and trustworthy person for the job?
Here at Innovation Graphix we think that trust in a business relationship goes a very long way. Honesty and transparency are two integral parts of this mentality and we try to offer both at the highest level. On the rare chance that a customer returns with some variation of dissatisfaction, we will always strive to fix the problem, never avoiding your calls or trying to hide in the corner as we have heard other signies do.