Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a business we have all the mandatory insurance cover but as far as guarantees, it is difficult for any design business to guarantee their work. It is a very opinionated industry which makes it a stretch for anyone to guarantee design. In terms of ROI then if parameters are set it is our job to achieve these as best as possible.

Question 2

What do you like most about your job?

Accepted Answer

Everything Design. We pride ourselves in being involved in projects that achieve satisfaction not only in the look but in the feel for the client. We design so the client can be proud of the result.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost? We provide a full estimate based on supplied brief. How long will it take? Depends on the project but we will provide an estimated timeframe with each project. What else can you do? We do all design and branding services including managing each project from start to finish.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As the owner of the business I personally vouch for all my staff across they design skills, personal presentation and ability to give the clients the best design result possible. The client will speak to a designer, not a suit.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide an energetic design studio provide excellent design solutions to all of our clients. Being a boutique agency we are unencumbered by large overheads therefore are able to provide a cost effective result for you.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basic brief of requirements and supply as much background information as possible. we like to know likes and dislikes as well as any reference material you may have. Every little bit helps.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best advice to any client is to be organised. Gather all relevant information for the project requirement. Write a brief explaining as best they can what they expect as a result of the work completed.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Just good old fashioned personal service bringing a cost effective design solution to your projects. I believe in face-to-face communication to understand your business and deliver your personality into your branding.

Question 9

What makes your pricing competitive?

Accepted Answer

As mentioned before we are a boutique agency with lower overheads than most bigger design firms. These costs are then able to be reflected in our quotations. Having said this you pay peanuts….

Question 10

How do you normally charge for your service?

Accepted Answer

We usually treat every project the same way. We firstly meet with the client to receive a brief for the work required and come back with a written quote for the whole job.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all facets of graphic design, branding and advertising. Our clients benefit from the extensive experience of our designers and staff having completed work across a vast industry base.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff are trained in design, visual communication and management skills. We have a wealth of experience all all ranges of services with the qualifications to back them up.

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