Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured business for accidents and public liability.  Deep clean option fully guaranteed that you will notice a considerable improvement in the appearance of you carpet

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Triple vaccination

Question 3

What do you like most about your job?

Accepted Answer

Seeing the customer's amazement at the results of their clean carpet.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer will know their budget and what they want in a clean. They should ask the cleaner questions to see if they can satisfy their requirements. Some carpet cleaners are cheap get in get out while others, like A Plus Carpet Cleaning offer a quality service that may cost more but the results are usually considerably superior.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I have pet pee on my carpet. Can you help. At A Plus Carpet Cleaning I have a range of specific cleaning solutions for all kinds of stains. I use a treatment that breaks down the crystallization of per urine as pre treatment which has proven to give great results.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

My point of difference is attention to detail. I offer satisfaction guarantee and quality work. I'm not the cheapest but you will see a great result

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As I offer carpet, tile and grout cleaning, upholstery cleaning and high pressure cleaning I need to know which serves as well as what results they are looking for.  Is it end of lease? Do they have pets? Is the area furnished? What rooms do they want cleaned?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Remove any obstacles such as Matt's and tables. Tidy the areas to be cleaned.  Allow me uninterrupted access to the areas

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

My quoted price will be the maximum you pay. If I am able to finish the job earlier than expected, I will pass on the savings to you.

Question 10

How do you normally charge for your service?

Accepted Answer

Some cleaners charge per room then change the price because a room is a different size to their standard.  I charge by time. That means you only pay for the time I am doing your cleaning. My price is fixed based on my estimate of the time it will take to do your job to the specifications we have discussed prior to starting.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been self employed since 1991. I know how to communicate with people to understand their requirements. I also understand that to have a good reputation I need to be honest and reliable.

A Plus Carpet Cleaning

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