Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All care is taken when moving your belongings and our experience allows us to keep them from being damaged if items are badly damaged by us in the process of moving we will do our best to rectify the damage

Question 2

How did you decide to get into your line of work?

Accepted Answer

I guess it was not exactly a typical career choice but was keen to start my own Business and a friend suggested Removals and the rest is History I found something I enjoy and am very good at :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many stories which are usually shared in the process of moving but the favourite ones are where we have been able to save clients from sticky situations eg other removalists not turning up ,floods ,cyclones ,breakups etc there are so many situations where we have been able to help .

Question 4

What do you like most about your job?

Accepted Answer

We enjoy the Cairns lifestyle and meeting the locals as part of our work .We also enjoy the challenges and the physical side of the job with a sense of accomplishment at the end of the move when all is delivered safely and our clients are happy

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Definitely ask how experienced they are, there are no qualifications for a Removalist but experience makes them stand apart. Pricing is important as well ,what is the Hourly rate ,What increments do they charge at ,what is the minimum charge ,are there travel fees and do they offer a firm quote

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask how long will the move take we can only answer from experience and by gathering the right information this way we can be fairly accurate by comparing to previous similar moves

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With a proven track record over many years in the moving business we have prided ourselves on working to a schedule and budget .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a Local Business with over ten experience in the Removalist Business .We offer good old fashion service with a smile at a price that wont blow the budget . Our charges are Hourly but FIRM quotes can be obtained if that is what you Prefer .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are a few things that we take into consideration when quoting including Location ,Access (Stairs Long Steep Driveway etc) , Size of residence ,any unusual items eg Pool tables ,Pianos ,extra large cabinets etc so as much information on these will make for an accurate and firm quote

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

As we Charge by the Hour here are a few tips to help things go Faster 1  Have everything packed and ready to go in sturdy boxes or containers  2  Have furniture disassembled ready for moving  3   moving the smaller items closer to the point of uplift by the truck will save a lot of time on the day

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As with all our clients we offer a friendly efficient and affordable move catered to their needs within the Cairns Region

Question 12

What makes your pricing competitive?

Accepted Answer

We charge by the Hour and in Half our increments and only have a one hour minimum charge for the smaller truck .We are also locally owned and operated so pricing is flexible .

Question 13

How do you normally charge for your service?

Accepted Answer

Our Charges are normally works out on an Hourly rate and charged at half hour increments with a minimum of one hour for the smaller truck

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As a Local Business we have decided to concentrate mainly on quality affordable Local moves Whilst meeting any of our clients requirements eg Packing ,disassembly and reassembly of furniture ,Storage etc

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over Ten years experience in all aspects of Removals we offer the Knowledge and the skills for any situation

Cairns Local Furniture Removals

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