Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We provide all customers with free modifications until they are completely satisfied before delivery.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After the COVID-19 pandemic, more and more businesses are seeking digital transformation. For us, we have full-time and closely related work experience, and we hope to set up our own company to serve more local Australian companies at a better price.

Question 3

What do you like most about your job?

Accepted Answer

We do these services at a very low price because we love it. This is not just a job, but also the professional knowledge we have learned for nearly 10 years. We hope to continue to complete better works with passion and courage.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think it depends on the past works of this provider and the quote they give.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask us: "How long can a job be completed?" For most of our work, after the customer sends us the required documents, we promise to provide the customer with drafts within one week for the customer to propose amendments. After submitting comments, we usually complete the editing works within 3 days, and then deliver it to our customers.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Excellent team, loyal customers and outstanding works in the past. We believe that these three points are indispensable.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

There are three reasons: 1. Our design and editorial quality.  We have completed websites for many local companies in Australia and have won unanimous praise. At the same time, I have also completed a full range of brand packaging for many companies. These products of our design are appearing on the streets of Australia! 2. Our customer service.  We serve customers online 7/24 hours, which means that you can contact us at any time whether it is public holidays, weekends or evenings. We will listen to customers' opinions and fully meet customer needs! 3. Our price.  Our service is cost-effective. The cheapest graphic design job only costs $39, and a basic website design only costs $2**. In addition, we also provide unlimited modification services to fully meet customer needs.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the specific needs of our customers. Taking website design and editing as an example, we need to know how many pages the customer needs, and whether the customer needs any specific functions, such as login system, e-commerce system.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Find a high-quality provider (this is generally reflected in previous works); 2. Confirm that there are no additional charges for the quotation; 3. Choose a cost-effective provider to carry out the service.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For customers from Oneflare, you all enjoy 10% off, so we hope that our valued customers can introduce us more opportunities.

Question 11

What makes your pricing competitive?

Accepted Answer

Compared with similar Australian providers, we charge less and make better works, so as to attract more potential customers to complete outstanding works with us!

Question 12

How do you normally charge for your service?

Accepted Answer

All services are tailor-made according to the needs of customers! Graphic design from as low as $39! Website design and editing start from $2**! SEO starts at as low as $99 a month! Social media advertising content writing starts from $20! The prices of the remaining services vary according to customer needs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are not only good at graphic design and website editing and design, we are also good at search engine optimization, we promise to get at least 20% of your exposure within three months! In addition, if you need any services related to social media, digital advertising, etc., we also have professional people waiting for your consultation.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is professional. We have designers with more than five years of experience and professional multimedia staff, which means that we are proficient in communication and media, design, and familiar with IT knowledge. Whether it is WordPress, SquareSpace, Wix and other website editing software, or Ai, PS and other graphic design software, we are all expert!

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