Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a Victorian registered and insured business. We have all appropriate licences and certificates for the crane industry and also have personal indemnity insurance for our jobs.

Question 2

What do you like most about your job?

Accepted Answer

We enjoy finding solutions for people to get their project completed. Many clients phone us unable to identify how to get the lift done, we always find a way and clients are surprised and impressed with the service and quality of workmanship.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our customer service is exceptional and we are prompt to discuss work, inspect jobs and complete the project. If we are unable to take your call, due to operating the crane, our voice message service is the best way to leave a detailed message and we will strive to return your call on the same day.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Agile Cranes offers exceptional service, knowledge and lifting solutions. We are constantly finding solutions to jobs that other operators find difficult. We offer prompt service and advice on how to get the job completed in a timely manner.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where the job is located? What the item(s) is to be lifted and where it is to be moved to? How much access there is up to the area your item is to be located? Is there overhead services (i.e. power) where you require the crane to be set up?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure the access of the crane is free from obstacles before the crane arrives e.g. scaffold, rubbish piles, bulk building materials 2. If our crane is unloading a scheduled delivery, keep yourself updated of the estimated delivery time and advise us of any expected delays with the delivery vehicle.

Question 7

What makes your pricing competitive?

Accepted Answer

We strive to provide competitive hourly rates against our industry leaders and are always providing exceptional service and quality workman-ship. We also offer competitive day hire of vacuum glass lifters and trolley/stillage hire for glass.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in tight access cranes. We can manoeuvre our 1300mm crawler crane down a side alley of a house to complete works in the backyard. We are able to track the machine through buildings (subject to our inspection of floor) to gain access to backyards, balconies and for commercial glass glass installation

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Agile Cranes has 16+ years experience in the construction industry with a range of qualifications in many areas. We have all required licenses and insurances to work on domestic, commercial and union sites.

Agile Cranes

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