Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for all public liability, and all our work is covered by our own warranty so all our customers can be guaranteed full satisfaction and Peace of mind when dealing with our service centre.

Question 2

How did you decide to get into your line of work?

Accepted Answer

At 13 years of age I was playing with cars and I even pulled and engine apart and back together at the age of 15, not much has changed now I am 58, my drive to learn and to be involved in this industry is still as big a passion as it was then when I was 13.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Nightmare Case Study  A first-time customer came into my workshop and told me that his car had already been looked at by a local auto electrician and then by an automatic transmission specialist initially because of a suspected automatic transmission problem. He was then recommended to see us. Read full story http://allstatemechanicalrepairs.com/content/nightmare-case-study

Question 4

What do you like most about your job?

Accepted Answer

It is a passion of mine to be able maintain and solve peoples car problems. This industry is one of the most changing industries around and it has becomes very challenging to keep up with all the new technology that is happening with modern vehicles today. With this challenge comes a drive to learn and to stay abreast with the ever increasing changes we are seeing today in the Automotive industry.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Check out the qualifications of any shop you are considering, check their reviews, ask them for referrals:  As in most service industries, word of mouth is an invaluable tool to both the service provider as well as the customer. It is vitally important to ask your friends, family members, business associates, and even people working at local establishments which mechanic in town they use or who they would recommend.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What Car should I buy? It is not my place to tell a customers what car to buy, but I do recommend to stay away from small diesel powered cars and 4WD as they will be very costly to maintain if not serviced correctly and regularly. Some European cars can be more costly in maintaining as well. So I tell my customers to do their homework and always have a used car checked before buying.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Many things makes a person stand out, Honesty, trustworthiness, experience, good service and the ability to know our stuff. We are good at what we do and we are continually bettering our education, our equipment and our ability to be thorough in what we do. But if I had to prove myself, it would be by example of the 20 or more years of having many loyal customers that have stayed with me all this time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a mature Business lead by Maurice Donovan who has over with over 43 years experience in the automotive industry. Maurice is a member and a committee member of the MTAQ, He also is one of 10 national Technical Advises of The Automotive Technician (TaT). Maurice and his staff are very competent in their work and ability to fix and repair vehicles.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Depending on your problem as to what a Mechanic will need to know before one can quote. In many cases the vehicle may need to be inspected to determine the necessary repairs that are needed.   It is important to realise it is impossible to quote on some issues, particularly an intermittent type driveability problems.       The Mechanic will need to know your description of the problem, when it started, what makes it worse or better, and any other signs or symptoms that something might be wrong. Spend a little time observing the problem so that you understand the conditions under which the problem occurs.  The Mechanic will then need to experience the problem as well as maybe hook up some diagnostic equipment to your car. All this is necessary and involves a diagnostic cost to the customer before a repair plan can be determined. At this point it maybe possible to than quote on your job.   Of cause if your repairs are of a basic nature it is then possible for a Mechanic to quote on a job, which can be subject to change if a unforeseeable fault or problem exist, but at this point the customer would be notified before proceeding.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1/  Regular Car servicing and maintenance check will save money in the long run.   2/  Regular tyre checks will insure correct tyre pressure will save unnecessary tyre ware and save fuel. 3/  Regular checks of your coolant and engine oil will save a engine disaster from happen if neglected.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When you book in for a car service with us and you inform us you saw this offer we will check your electronics with our scan tool, your battery condition, and tyre rotation for free.

Question 12

What makes your pricing competitive?

Accepted Answer

It is not so much about Price but about value for your money. Most consumers today look at the cost but forget about the value in what they are buying. We offer quality and experience and if you want value for your money we offer this because we can fix your car so it is right the first time.  We pride ourselves on fixing problems that no one else can.

Question 13

How do you normally charge for your service?

Accepted Answer

Our pricing policy is up front and transparent. We do not carry out any repairs without prior approval.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are Master Diagnostic Technicians specialising in the difficult jobs that  allot of Mechanics can not fix. We use some of the latest and most up to date diagnostic equipment and we are very experienced with modern car technology.   Our specialism in advanced diagnostics and first time fixes means whatever your fault we will find it for you. We use specialist tools and technical data to fully understand and diagnose your fault. We have the ability using the latest equipment and oscilloscopes to accurately test sensors - understanding the exact waveforms, voltages, amp draw, pulse-width-modulation and operation of every component on a vehicle, even if it has been previously mis-diagnosed to previous by previous mechanics.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Master Technician  Automotive Electrical Technician  Quantum Remapping Dealer A grade Motor Mechanic TaT Technical Adviser

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