Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all our work with a money back guarantee + we ensure all projects are revised and worked on until each client is completely satisfied with the final product.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We all started off as casual coders. Over time our hobbies have turned to passion and obsession. We simple love to code!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our staple customers is Travel SIMS Direct. We redesigned their site into a modern, responsive eCommerce site on a cloud hosted Wordpress platform, which has seen their business grow drastically and they new boast the title of Australia's fastest growing travel sim provider!

Question 4

What do you like most about your job?

Accepted Answer

By far the greatest part is watching our client's businesses succeed and grow online through the sites we have made with love.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should always ask for specifics about what will be delivered from web design agencies. We go down to the nuts and bolts and ensure every possible need is addressed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most common question is if they have any issues with the website are we there to help? The answer is YES! We make all our sites with easy management in mind but we are always just a call or email away from a helping hand with your new site.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Besides our guarantees, it is our passion and pride for all things digital that makes us a great company to work with. We know how much each business relies on their web site, we do not take our responsibility lightly!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide custom and modern sites that have a focus on user experience and search engine optimization. Infinite Loop drives to provide digital experiences for your customers that will help grow your business. We deliver to fine detail and help businesses with modest budgets reach for the stars.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally we spend some time over the phone or visiting your business to get an understanding of the services you provide and how you would like to offer them on your new site.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Think about any sites that inspire you that you would like your site to draw inspiration from and let us know about them, 2. Start writing some content and information that you would like on your site, 3. Think about how many pages and specific functionality you would like the site to have.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any new customer who comes through OneFlare can get 3 months of web hosting and support completely free with any new site!

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive in relation to the high standard of work we deliver. We pride ourselves on delivering high quality work, normally associated with only high end expensive studios, but at great rates anyone can afford.

Question 13

How do you normally charge for your service?

Accepted Answer

We look to charge at the best market rates possible every time! As digital projects vary in scope and size, we look to save overheads & control quality by working efficiently in-house on every project.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in the delivery of high performing, responsive web sites that deliver engaging digital experiences. All our sites are delivered to the highest of standards and we don't sign off on any project until the client is completely satisfied.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team consists of individuals with years of coding experience, Computer Science degrees and certified with Google for Adwords plus many more qualifications.

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