Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full transit insurance which is covers the loading & the unloading & the transportation, so for any kind of accidents happen during the loading & unloading and during the transportation we will claim the cost of your items on Insurance, Also quality guaranteed because our proffisional team been in the industry for over 20 years....

Question 2

How did you decide to get into your line of work?

Accepted Answer

we have been in the industry for a very long time, we grow up seeing our grand parents, and parent in the same industry so we just took over....

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Interstate Removalists, Local Removalists, Pre-packing service, Packing materials; We can reach small towns & cities, No job too small & No Job is too big; We get it done smoothly.

Question 4

What do you like most about your job?

Accepted Answer

Travelling, Meeting new people, challenging, and free excercise while you even get paid.  The fun part is Travelling all around Australia every day, OR even seeing new places inside your city.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are there any hidden charges? Are you insured? Can i see a copy of your insurance policy? How long until my items will be delivered, and can you state all of the above in your quotation?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q1: How many removalists on the truck? A1:Usually between 2 - 3 removalists on the truck depends how big is your job. Q2: Are you Insured? A2: Yes we are fully insured, of full transit insurance & Public liablity insurance Q3: How my furniture will be packed in the truck? A3:  All your furniture will be handled by 2-3 professional removalists whom been working for over 20 years so quality guaranteed, also all your furniture will be covered in heavy duty blankets & pads,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our Testemonials from our customers is a huge profe that we have the best service in the market, and our customers always come back to us, Our proffesional team give you a peace of mind to make your move.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our professional team provides you with quick and reliable services at any hour of the day.   Whether you require a local, regional or interstate furniture removalist we can cater to your needs. No furniture removal is too big or small for us With our long experienced furniture removalists, we perform furniture removals of all shapes and sizes .We provide a truck and 1-4 professional men for all kinds of moving requirements at very competitive prices.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Full Name phone number e-mail address pick up area pick up access & level, and if there is an elevator available delivery area delivery access & level, and if there is an elevator available inventory list date of the move

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All your small items to be packed probably in boxes & marked (e.g: Write Fragil, kitchen items ect on the boxes); All your big furniture to be dissassambled if needed; At the time of quotation provide the access & level you are moving from & to;

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Check our website for the locall packages press on the "price list" button.  And We have No Hidden Charges

Question 12

What makes your pricing competitive?

Accepted Answer

We have fixed price, And we have no HIDDEN CHARGES, and our quotes are clearly understandable for our customers, and has no hidden terms or conditions, we always give the best price in the market.

Question 13

How do you normally charge for your service?

Accepted Answer

- For Locall Service charge per half hour; - For Backloading is a fixed price based on items & distance provided; - For Within state move, calculation & prices will be provided by our sale consultant.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise in Furniture Removals, Specially Interstate Removals, we gurantee your furniture will be moved all the way without a scratch no matter how long your trip is..

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We train our new workers highly before they start any job, we show them every aspect of being a removalists, traing will go for more then 3 months, then they will start with small jobs for 2 years after that they ready to take on large job OR get on large trucks.

Australia's Removals And Transport Pty Ltd

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