Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We take pride in our work, and to ensure our customer are covered for any faulty workmanship, accidents, damage we have business liability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love fixing things and helping people . I like to know how things work. Being a Mechanic means you can fix almost anything.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was able to recitify a customers starting concern that no other mechanic was able to rectify and at the cost of a 35.00 part that customer was so happy, as they had 3 mechanics look at the vehicle for 200.00 and didn't fix it.

Question 4

What do you like most about your job?

Accepted Answer

Helping people with their problems and finding the best solutions to their issues. Its rewarding when a customer is happy with your work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a qualified Mechanic.? How many years experience do you have? D you have any experience on my vehicle.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Cost is the main question- We provide the best solutions and cost for your requirements and we source the best prices. How long will the job take- Every job is different and therefore by providing you the best quote with our time this will help. Do you have a loan car. no not at this stage. Do you perform onsite work. We are not a mobile service, but we may from time to time assist you if required. We would rather perform your work in our workshop, that way you can ensure when we hoist your vehicle up you are getting a good check over.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

AutoTech Mechanical Solutions was established because we felt a need that honesty, reliability , quality workmanship and communication is the upmost importance in the Mechanical Industry. With many years in Automotive, Customer Service and Fixing it right the first time we would like to help you. We have seen so many issues and heard of so many customer complaints that we thought it time to take action and give you the cost and service quality you deserve.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With 35 Years experience as an Automotive Technician with experience in all forms of diagnostics, Repairs, customer Service, Business process improvements, working in the field of Service Engineering for Vehicle Manufactures, which includes Latest Vehicle technologies and listening to what you want.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

to ensure we provide the most accurate quote we require Rego.- This helps us locate your vehicle details for the best parts for your car. Work to be carried out.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Hourly rate is very generous Discounts on Some selected parts We provide the best solutions for customers budget without compromising safety

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Discounts to Pensioners on the hourly rate normally 105 ph. to 95 per Hour, Discounts,some selected parts only. Providing support to the pensioners requirements.

Question 12

What makes your pricing competitive?

Accepted Answer

Autotech Mechanical Solutions keeps the cost to a minimum due to less overheads. Our focus is doing the right thing for the customer and finding the best solutions for their Needs

Question 13

How do you normally charge for your service?

Accepted Answer

Based on an Hourly rate of $105ph for vehicle repairs and Service and 40.00 Ph for small engines and mower repairs and Service. Payment via EFT and at the completion of work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Diagnostics- Brakes Clutches, Servicing, Diesels. Hydraulics. All Mechanical Repairs all Things Mechanical. Mowers, Chainsaws, Whipper Snippers, Water Pumps and Machinery.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15 years Experience with Manufactures, as a Technical Trainer for FORD, NISSAN, CHRYSLER Australia. 5 years experience in Field Service Engineering, Diagnostics, Customer Service, Repairs and Warranty.

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