Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Avalon Capri Cleaning Services is an insured business , and we  guarantee all our work and types of services 100 %

Question 2

What do you like most about your job?

Accepted Answer

Providing a service where  customer satisfaction is the priority and secondly we as a business have job satisfaction. Building a relationship with the client and gaining each others trust.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you as a company have references? How do I access these references? How long have you been in business and are you insured and can you guarantee your work?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do we save money on a bond/vacate clean? Start by cleaning up prior to your departure date, you can save on by cleaning marks off walls and light switches, use sugar soap cheep and effective and non abrasive. clean cupboards out which are empty or close to being empty, again sugar soap.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being honest and up front with the potential client. If you cannot do what is requested dont say you can. This is our bread and butter and reputation says it all.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our focus for quality service , punctuality and trust.Communications with the client we work around their requirements. Reasonable price , good customer service,.guarantee provided.Company Logo. Offering customized cleaning solutions without compromising  quality. Using the latest Deep Cleansing Machines for Carpet Cleaning

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Types of floor coverings. Access to building and parking. Empty or partially furnished.Will a ladder be required for windows. Power/Gas to the premises.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the contractor has all the relevant details to the . Remove all unwanted rubbish from the site ie sweep floors and empty cupboards if it is a vacate clean or bond clean. If there is security parking ensure the contractor has access and keys if required if you live in apartments

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special rates to pensioners upon request. Also offer special rates for FIFO workers living in the suburb directory.Special rates for the residents of Roleystone, Karragullen.

Question 10

What makes your pricing competitive?

Accepted Answer

We focus on  quality service,customer service, customer satisfaction , punctuality , that's why our pricing is competitive and reasonable .

Question 11

How do you normally charge for your service?

Accepted Answer

Depends on the job, we charge fixed price or hourly rate ($28,50 for one person or $40 for two person ). We are a husband and wife team.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

End of lease cleaning , oven cleaning, widows cleaning, carpet cleaning , garden and maintenance, domestic cleaning , comercial cleaning

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Avalon Capri Cleaning Services we provide best quality service and a warm and friendly experience. We are genuine and if ever you are unhappy with the service we are happy to refund the money back.We are a husband and wife team, Marie has 5 years experience with a 5 star international hotel group within the housekeeping department and a very keen eye for detail.

Avalon Capri Cleaning Services

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