Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work and you are 100% covered. It is one of our important requirement  before we provide our services to public.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Accounting and taxation has universally accepted laws and have grew at a large scale. This industry has its role in every business. I have qualifications, certifications and experience in this industry and this gives me a positive attitude to work in this industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are lot of stories where we saved thousand of dollars for our clients in ATO penalties and bringing better tax outcome by proper tax planning.

Question 4

What do you like most about your job?

Accepted Answer

Most of the people have to work whole year to earn their live hood. We strive to bring the best tax outcome for our client. Seeing the happy  faces at the end of the job is most satisfying part of our job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure the person providing the service is competent and have required license/qualification. Taking the services of incompetent person can result in paying more tax or  ATO penalties.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients have queries regarding tax refund amount. So we usually encourages clients to discuss their jobs in details and closely study their incomes and expenses.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We firmly believe in honesty, integrity, experience and client trust. Our belief in these values make us most reliable and trustworthy person  for your job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We believe in building long term relationships and provide Trusted and Quality service at  very competitive price. Our staff members are qualified and Experienced. Customer Service is the top priority.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please give us as much details as possible about the job/work  so that we can  give you precise quote. Not explain  scope of work  properly may result in higher price.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Bring all the information which they think is relevant to prepare the tax returns e.g Bank Interest, dividend from shares, Rental property income and expenses etc.,. Summary of this information is  of great help. 2. Information about spouse tax information helps in better tax planning.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We  welcome the clients queries through oneflare. Please mention about oneflare  when you visit our office and we will give you another 10% discount.

Question 12

What makes your pricing competitive?

Accepted Answer

We are  able to give  you competitive price because of lower overhead and efficient working and guiding the client in maintaining the books to save the cost.

Question 13

How do you normally charge for your service?

Accepted Answer

Our Standard charges range from $44 p/h - $165p/h depending on what type of services you need. We can also give you fix quote for whole job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tax Returns for Individuals and Businesses. Business Advisory. Business Structures and Business Plans Bookkeeping and Payroll Services Self Managed Superannuation Funds

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

AVS Advisors is managed by qualified and experienced accountants. It is a CPA Practice. Director of the Firm is a Registered Tax Agent and practising member of CPA-Australia, The Tax Institute and National Tax Accountants Association and has more than 20 years of experience.

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