Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Balnei & Colina renovations is a fully licenced and insured renovation specialist. We are fully equipped and skilled to complete home renovations, including kitchen renovations, bathroom renovations and custom joinery.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My grandfather owned his own bespoke kitchen and furniture company in Italy. He brought the business to Australia in the early 50s and I worked with him in his factory. Learning traditional carpentry methods & watching my grandfather's dedication & passion to his work really inspired.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently undertook a kitchen renovation project for a couple in Newtown Sydney and completely changed the way they worked in their kitchen. They loved not only the finished look, feel and quality but also never realised how much more functional a purpose built kitchen could be.

Question 4

What do you like most about your job?

Accepted Answer

We love transforming homes for clients and delivering their ideal kitchen, bathroom or home joinery project to the highest standards. We get great satirisation seeing the surprise and happiness that comes from helping clients create a home they can truly share, relax and enjoy!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Expertise & Experience - How long have you been renovating kitchens, bathroom and custom joinery? 2) Licence & Insurances - Home Warranty, Public Liab, Workers Comp 3) What does your service include? 4) What does your quote cover? Does your quote cover everything I need to complete my project?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question: What does a kitchen renovation cost?  Answer: We can design to suit any budget. There are many variables that can determine the price of a kitchen renovation these include: size of the kitchen, materials, finishes, appliances selected; Talk to us to see how we can help with your project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We put people at the centre of what we do, ensuring we deliver on what we promise every time with uncompromised quality. We have a 20 year+ history of delivering quality work on time and within budget and offer a 10 year warranty.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

* Experienced & Accomplished - Over 20 years experience and over 3000 happy customers * All inclusive service - From design concept, manufacture to construction we've got you covered.  * Simple and smooth renovation experience - Dedicated project manager assigned to every project

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* Brief description of your project * Your Budget * Delivery Timeframes * Are you planning to live in the home during the construction phase of the project?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Planning - invest time in planning your project by: 1) Determine your budget from the outset 2) Create a brief - describe the work you need completed 3) Gather inspirational images of how you'd like your completed project to look & feel 4) Make a wish list - list the must haves for your project

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A complimentary design consultation for every OneFlare customer. Remember to ask about our home renovation packages to see how you can save!

Question 12

What makes your pricing competitive?

Accepted Answer

We offer high quality home renovation solutions and seek to offer real value and a fair pricing with every project we undertake. With a full service offering including full home renovation capabilities enables us to offer greater value when renovating multiple rooms eg kitchen and bathroom.

Question 13

How do you normally charge for your service?

Accepted Answer

We accept credit card, EFT or cash for services rendered and offer an easy and simple progress payment system tailored to suit each project we undertake.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Kitchen renovations, bathroom renovations and custom joinery solutions for every room in your home. From new kitchens, to custom wardrobes, home offices or an outdoor kitchen, we've got you covered.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

* Over 20 years expense in home renovations including kitchen renovations, bathroom renovations and custom home joinery solutions, with every project completed on time and within budget. * Experienced craftsman - fully licensed and Insured so you know you're in safe hands.

Balnei & Colina

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