Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have our insurance certification on our profile, all manufacturers warranties also apply to products we sell and install.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We were all born in to it, our fathers were tradesman, our grandfathers were tradesman and no doubt our boys will be tradesman.

Question 3

What do you like most about your job?

Accepted Answer

The thing we strive for as a company is to see the smiles on the customers faces at the completion of our work. It always makes the hard days easier when you love what you do.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers need to understand what the work entails to make sure they are hiring the right people for the right job. If we feel the work is not suited to us we will always decline the offer and in most circumstances have the ability to offer a contact for who we feel would fit the job.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer questions can be very varied and complex, this is why a face to face meeting is alwasy best depending on the size of the work.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This question can only be verified by our history with our clients, we are happy to provide references on request.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a young and enthusiastic company that pride ourselves on doing what we say we will do. No lies and no idle promises, all we expect is fair pay for great work.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to understand what the customer expects of us. Be clear in discussions about your needs, time frames, payment plans and work program. Some works may require you to vacate the premises, make sure you qualify this.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your research and have it available to discuss. Make sure you have any permits etc completed. Have a realistic budget and be prepared to allocate more money for your project or accept alternatives to fit your price range.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As we are new to this form of advertising we have no special offers available, please check back in 6 months to see how we went.

Question 11

What makes your pricing competitive?

Accepted Answer

The bitterness of poor quality remains long after the sweetness of low price is forgotten. These are words we live by, every customer we speak to has been bitten by cheap cowboys at some stage.

Question 12

How do you normally charge for your service?

Accepted Answer

Every quote is individually tailored to your specific needs, we prefer to work closely with our customers so we can manage expectations verses budget.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our passion is providing quality equipment and installations to all of our customers. On time and within budget are our best attributes.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trade Certified and Qualified in all aspects of carpentry and plumbing. One of our Directors and Head Carpenter is currently undergoing his domestic Builders License. Another Director and Head Plumber is finalizing some advanced modules in his Plumbing License.

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