Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are appropriately insured to carry out our client services.  Within reason we guarantee that all within the scope of the engagement all client work will be carried out.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a client who has been with us since opening her healthcare business 4 years ago.   Through our proactive services & business mentoring, her revenues have been doubling year-on-year for the past 4 years (to $2.6 million), all managed from the comfort of her home in Sydney's Lower North Shore!

Question 3

What do you like most about your job?

Accepted Answer

Over the years we have helped the majority of our clients build up their businesses and grow and protect their personal wealth. We are all about the success of our clients and it gives us great joy to see them prosper and enjoy the lifestyle they worked so hard for.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do I feel comfortable conveying my personal and/or business affairs to this person? 2. What value will I be getting for the $$$ I pay you? 3. Does the service adviser's values align with your values? 4. Can the service provider explain complex issues in an easy to understand manner? 5. Integrity and objective in the provision of their services?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Highly qualified and professional staff guided by the direction of our Managing Director who promotes open and transparent dealings with all clients.  We are a Chartered Accounting firm and are bound by the by-laws and quality control framework governed by the Institute of Chartered Accountants.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We value our personal connections with you to create conversations.  We are all about the success of our clients. Acting as both an adviser & business partner, we take an active role in understanding your business, providing timely advice, & acting as a business mentor assisting in its development

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would need to understand the entire scope of work required to accurately price a quote to a customer in order for us to allocate the most appropriately qualified staff to carry out the work.  OUR APPROACH:  1) WE LISTEN Tell us your story and about your business - the vision, passion, aspirations, key drivers.​ i) The Key Issues At Hand ii) Your Business Model iii) Your Business Systems iv) Your Key Agreements v) Where You Want To Be  2) WE PROVIDE A PLAN FOR YOUR FUTURE We’ll go away, brainstorm, exercise our professional judgement, and come back with a full proposal ordinarily within a few days. ​i) Grow your business ii) Create more revenues and profits iii) Strategies to better manage your cash flow iv) Protect and grow your family's Assets and Financial Position v) Business Roadmap for the future  3) IMPLEMENTATION This is where we excel !!! Here we’ll set you up with our service and solve the big problems early  Following implementation, we will move straight into the daily management of your financial operations and provide you with clarity around your numbers and where you business is heading (or should be heading).  4) MONITOR, DISCUSS, MEET, AND REPEAT We will review of your financial periodically as agreed upon.   We will prepare a full reporting package and identify trends and areas requiring improvement, so you will have all the "ammo" you need to focus your efforts to achieve your business success.  We will hold your hand throughout the process and will have regular Strategy and Performance Meetings throughout the year to ensure: i) Business Goals are on Track ii) Family Goals are on Track iii) Wealth Creation Goals on Track

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For business owners, we are providing 50% discount to your first year's fees.

Question 9

What makes your pricing competitive?

Accepted Answer

We operate on a lean and efficient operating model and therefore are prices are affordable to most small business owners, financially proactive families, and astute investors.

Question 10

How do you normally charge for your service?

Accepted Answer

ALL of our services are on a fixed fee basis!  No timesheets, ever - you pay for the value we provide, not the time.   Fixed pricing - you know what you will pay, you know it upfront and you can pay over 12 months.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the following industries:  - Medical and Other Healthcare Service Providers - Property and Construction - Retail - Manufacturing - IT - startup, software, SaaS - Creatives - digital, film production, fashion, performance arts - Hospitality - restaurants, bars and cafes

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Commercially-focused Accountants who truly understand what makes a business "tick" and how to build wealth.  What sets us apart is our ability to provide exceptional personal service that results in strong relationships and wealth creation however large or small the client happens to be.

HK CONSULTING GROUP

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