Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and licenced, we also carry OH&S white cards for building sites and all safety gear. We offer 12 months manufacturer warranty with all our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My mother suggested it to me after i left school, so i took her advise and never looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We fitted out a high class boutique Hotel a few year ago, the production meeting were very interesting, all hardware and fitting had to be approved prior to use.

Question 4

What do you like most about your job?

Accepted Answer

Meeting different people and the challenges that come with it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are licenced and insured are two of the most important questions, how long they have been in business. What sort of business do they specialize in, and if still concerned ask for the names of some of their clients. Presentation is important ie: uniform.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We established this business 15yrs ago and we have weathered through the rough economic times over the last few years while most of our competitors hit the wall and went out of business.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Because we are good at what we do, and we do not shy away from a challenge.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We prefer to quote off Designer or Architectural drawings. We need to view the site, access, location and parking arrangements. Any other problems that may arise during the course of our work.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By knowing what they want. Not changing their minds have way through the project. And not wasting our time

Question 10

What makes your pricing competitive?

Accepted Answer

We believe our pricing is competitive with other joiners on our level, the cowboys will always be cheaper, just remember you get what you pay for.

Question 11

How do you normally charge for your service?

Accepted Answer

It depends  on the job, normally we quote for all new projects, all maintenance work we charge a call out fee + an hourly rate to do the job.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Not really we are very diverse in what we do, no two projects are ever the same, today we could be building your new kitchen and tomorrow we could be fitting out a Barristers Chambers.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been working in this industry for over 30 years, and have knowledge in residential, commercial and retail joinery.

Blackmore Furniture Concepts

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