Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured through a broker recommended by CPA Australia which is a minimum condition of practice. We guarantee everything we do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are good at numbers! A natural inclination and curiosity to sort out problems in taxation. Also we love dealing with people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It is great helping our clients with their issues and tax preparation requirements. One of our clients found themselves close to insolvency and by getting in early we were able help them reverse this situation. This was a real buzz because they now employ over 100 staff.

Question 4

What do you like most about your job?

Accepted Answer

There's never a dull moment. There is always something new coming through the pipeline which keeps you on your toes.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A client should be asking what the turnaround time is like, obtain a best estimate of the cost and what ongoing support is available.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers quite often want to know that everything is up to date and properly prepared. To know what they do is defendable is important. We don't tell our clients what they want to hear, we tell them what they need to hear.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our staff are highly trained. We have access to background information from the Australian Taxation Office where we make sure everything in your tax returns is verified. For example, if you miss a dividend payment or interest paid we will pick it up.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Summers Accounting is a boutique CPA practice specialising in taxation. We have the market leading tax preparation software. Everything we do is cloud based.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The quote is an estimate of how much we think a task will cost based on the amount of time we believe it will take to complete. To help us to be accurate it is best to provide as much background information as possible.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Make sure you have your base information ready such as tax file number, receipts, health insurance statements.  Tip 2: Emailing supporting documentation saves time.  Tip 3: Be organised and responsive to our questions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Summers Accounting provides discount to its loyal customers. We are not running a special deal at the moment but watch this space!

Question 12

What makes your pricing competitive?

Accepted Answer

We provide great value for money. The work is CPA supervised and the tax preparation software is the leader in its field.

Question 13

How do you normally charge for your service?

Accepted Answer

It varies depending on the size of the client. An individual return or a small business return usually receives an invoice after the work is performed but before we lodge the return.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Taxation preparation is a core area for Blakemore Accounting. This suits the practice and an area we feel confident in.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years' experience in all facets of accounting and taxation services. For instance, we have a range of clients from individuals to public companies.

Summers Accounting

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