Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% insured and guarantee our work. You can be assured of our services, because if your not happy, we will complete again at our cost.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My parents owned a large successful cleaning business their whole life. I am following in my parents footsteps as I have been around the industry my whole life.

Question 3

What do you like most about your job?

Accepted Answer

Meeting the people who own the houses I clean and getting to know them. I love cleaning as it’s an escape for me, the satisfaction in seeing the work and the self pride I feel knowing the joy a clean house can bring to people.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are insured, registered and whether they have a current police check. Remember cleaners can be in your home at times when your not. You need to ensure you are hiring someone reliable and trustworthy.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I hold a current police check available for your viewing. I am punctual, reliable and I treat your home and belongings as if they were my own.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

What makes a good cleaner? Attention to detail, fitness, hard work, effort and absolute pride for work. We believe that if you don’t sweat and aren’t sore after a clean, your not doing your job. We pride ourselves on our high quality work and our clients believe we are the best in Wagga.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms How many bathrooms How many living areas How many other rooms How soiled the property is, general, moderate or heavy.  If you want specialised shower calcium and glass grime removal If you would like the oven done

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you don’t require inside windows done, this will cut down on cost. Book in with a friend on the same day and we will give you both $25 off your clean.  If you remove all ornaments and products from bathroom/things on floors in bedrooms and lounge rooms etc, this will save us time and save $$!

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off the total cost your first clean. We want you to try our services, so we are offering a discount on your first clean!

Question 10

What makes your pricing competitive?

Accepted Answer

We have done our research into other companies around Wagga and our prices are often cheaper than most. That being said, we don’t skimp on quality. We provide a guarantee as we know you’ll love our work, just as our regular clients do!

Question 11

How do you normally charge for your service?

Accepted Answer

$44 per hour including GST. The price is set regardless of whether it is a general, deep clean or end of lease clean. The time it takes for each service varies. Contact us for a quote.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had 4 years experience working at one of the highest respected cleaning companies in Wagga where I received professional training. I also have completed chemical and hygiene training through in-house training systems during employment with a large food factory for 15 years.

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