Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured and we guarantee that you will receive a high-standard outcome.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have a passion for all things digital! Our whole team would do their profession as a hobby if we had to, so it was a no-brainer. We love design, web development, PCs and writing which made getting into this line of work simple.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our clients started up their business at the end of February. We provided them with our business start up package which included website, email setup & management, Google My Business setup, business card & flyer design and printing and email signature design. The client is now fully booked and is receiving on average 40 leads a month through their website and social media. Another client came to us who was running marketing and funnelling all the traffic to their website. The clients website was a one page website that had minimal call to action and not much information. After having a strategy session with us, we built the client a multi-page website with an eCommerce online booking solution along with an advanced quote form. Just in online sales (this does not include sales over the phone or by message/email) the client has went from $0-$250,000 in sales in 12 months.

Question 4

What do you like most about your job?

Accepted Answer

We love helping businesses and individuals reach their goals through the power of digital marketing, and we also love exercising our creative muscles with design and development.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask service providers for examples of work produced to make sure their styles and tones line up.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does a website take? Once we have all the required information, a website can take around one to two weeks to complete, but this is different for everyone depending on the complexity and size of the website.  Do you take care of printing? For our graphic design services such as business cards, flyers and signage, we can take care of all the printing so the process is hassle free! Do you service out of your local area? Yes! We provide our services Australia-wide and can conduct any meetings over Zoom, phone or even just email contact – whatever suits you best.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We deliver proven results – ask us for some examples of work and we will be happy to send you through some websites and designs we have created. You can check out our Google My Business page for client testimonials, and we have physical offices in Newcastle and East Maitland. If you’re local, come see us for a meeting in person or over Zoom and we will ease any hesitations you might have.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Bottrell Media are an educated and experienced team of locals who work together to achieve showstopping results for our clients! With web developers, graphic designers, copywriters and IT professionals, your media needs will be taken care of by a team who cares.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can provide a quote, we need to know: • The industry your business is in and what you are looking at having done – e.g. website, blog posts, business cards, social media graphics, flyers. • Quantity – For websites, how complex do you want your site to be and how many pages? • How many services you offer, or how many products are in your inventory for ecommerce sites.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money and time before starting work, customers can  1. Have an idea of what design aspects they do and do not like.  2. Write your own content including ‘about us’ and services pages 3. Provide your own imagery

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive with similar services in our region. Our prices reflect great value and quality.

Question 12

How do you normally charge for your service?

Accepted Answer

Prices vary depending on the service and size of the job. Contact us for a free quote!

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in digital services for small to medium businesses who are looking at making an impact with their online presence.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team are skilled across a wide range of website and digital media applications, such as web development, ecommerce, graphic design, blogging, social media, IT troubleshooting and more. Our team all have local qualifications from the University of Newcastle in Visual Communication Design, Information Technology, Communication, Digital Media, Graphic Design and Marketing.

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