Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee you will be happy with all of our work (you have multiple opportunities to make any changes throughout the design process so don't be shy).  As we work with small businesses and are very loyal and professional, we do not require insurance at this stage.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to do something that I love and to use the skills that I have. I love working with a client from start to finish and seeing the success that the final result brings them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My mother-in-law has been a great customer! I have helped her with everything including a website, logo, business cards, brochures and even posters for a wedding expo.

Question 4

What do you like most about your job?

Accepted Answer

I get to do fun stuff all day, every day. Imagine an artist and how much they love to paint for example. Then imagine how they must feel being paid to do what they love. That is how I feel and it's great to be able to utilise this to help other businesses succeed.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What does my business need? Every successful business person understands that these days you need to be online. That means you must have an eye-catching logo matched with a quality website. Some professional business cards are also handy to be able to give these details to people you meet.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a small, professional business based in country Victoria with experience working in Melbourne.  We have only had good reviews and plan to keep it this way. We are fair and make it clear as to exactly what you should expect.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

LIKE us on Facebook to receive 15% off your entire first invoice.  FREE delivery Australia-wide on all printing.  100% Australian owned and operated.  Canex Graphic Designs offers quality services for small businesses whilst always taking into account the fact that small businesses often have small budgets.  We negotiate and tailor our packages to suit each individual's budget and needs, and are always happy to arrange payment plans if that makes it easier for you.  We offer everything your business will need from logo and business card design, to web design and quality printing.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What items do you require?  What is your budget?  What is your timeframe (if any)?  Quantity of printed items  Websites - how many pages? Contact form? Image gallery?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get the important basics now that you can reprint later (eg: business cards, letterhead and website)  2. Give us a list of colours, fonts, sketches. Also provide us a list of logos, designs, websites of other businesses you like so we can understand your style  3. Make the most of our monthly specials or like us on Facebook to receive 15% off your entire first invoice

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off your entire first invoice for all new customers,   or  15% off your entire first invoice if you like us on Facebook  FREE delivery Australia-wide  Monthly specials on our Facebook page

Question 11

What makes your pricing competitive?

Accepted Answer

We offer frequent specials and packages with discounted prices.  We do not mark up our prices just because our work takes us a while to do.  We do not charge by the hour - what happens if we are a bit tired one day and therefore work a bit slower - you shouldn't have to pay for that!  All printing comes with FREE delivery Australia-wide.  15% off your entire first invoice if you LIKE us on Facebook!

Question 12

How do you normally charge for your service?

Accepted Answer

Our prices are on our website to assist you in budgeting for the designs or printing you require.  We also have packages that make it easier for you to get exactly what you want without having to spend too much time on selecting items and adding up prices - packages also save you money too.  Each month we release specials both on our website and on our Facebook pages. This gives small businesses an opportunity to update their designs or stock up on stationery without breaking their budget.  Payment can be made by cheque or direct debit.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our favourite thing is creating packages. Whether it is a website, logo and business card package or a stationery package - we enjoy working with you to get all the elements right and make complimentary items for you to show off your business.  It's a challenge but it also gives us the opportunity to do a lot of the different aspects we love about design!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Canex Graphic Designs we are experienced in a little bit of everything when it comes to helping small businesses.   We are graphic and web designers who also offer great quality, affordable printing.   We have excellent contacts for packaging, SEO, copywriting, web hosting, email hosting and more, making us your one stop shop for all your design, web and printing needs.  We are qualified in everything we do - if there is something you are after that we are not qualified to do then we will put you in contact with someone who is.

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