Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer a 100% Satisfaction Guarantee with our service. We are fully insured and we promise to make all customers happy with their carpet cleaning experience.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decided to get into carpet cleaning after we had an unpleasant experience with not only 1 but 3 carpet cleaners who we had asked to clean our carpets. Dissatisfied with what they could offer we thought we could do it better, and now we have!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

At Carpet Cleaning Kings we love all our customers. In fact one of our employees took it too the next level and is now happily married after cleaning a clients home!

Question 4

What do you like most about your job?

Accepted Answer

As the director of Carpet Cleaning Kings the best part I like about my job is knowing that everyone enjoys coming to work and is happy to do what they do. It makes a big difference that we have such a great team.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer a guarantee?  We do offer a guarantee with our carpet cleaning. Should you have any issues with the quality of the carpet clean, please advise us within a week and we will be happy to rectify any problems as per our terms and conditions.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What method of carpet cleaning do you use?  We use the hot-water extraction method when carpet cleaning. This is the industry-preferred method, proven to be the most effective and efficient process.  How long does it take to do?  Jobs vary depending on the age and style of your carpet; on average a 3-bedroom home will take approximately 1 hour.  How long will my carpets take to dry?  Carpets will generally dry between 2 hours and 8 hours. This is influenced by various factors, including:  1. Type and thickness of the carpet 2. Water retention qualities of the carpet fibre 3. Humidity 4. Ventilation  It is best that the carpet dries as fast as possible; to aid with this, we suggest turning on ceiling fans and opening your windows.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We employ only the best and latest cleaning products and services to give your carpets and rugs the most superior clean in Brisbane, Ipswich, Sunshine Coast, Gold Coast and surrounding areas.  At Carpet Cleaning Kings, we guarantee the royal treatment:  1. Qualified, experienced technicians and professional service 2. Value for money 3. No obligation FREE Quote 4. Friendly team who understands your needs 5. Both truck-mounted and portable hot water extraction cleaners (steam cleaners) recommended by leading carpet and carpet fibre producers 6. Full liability insurance for peace of mind 7. Flexible availability to suit you 8. 100% customer satisfaction guaranteed 9. A Professional range of services including pest management, upholstery cleaning, water damage restoration and carpet cleaning 10. Deep cleansing – targeting soil, microscopic bugs, allergens, fungi, pollen and bacteria deep within the pile 11. No onsite electricity required for truck-mounted cleaner (clear access required) 12. Improved indoor air quality

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We employ only the best and latest cleaning products and services to give your carpets and rugs the most superior clean.  At Carpet Cleaning Kings, we guarantee the royal treatment:  1. Qualified, experienced technicians and professional service 2. Value for money 3. No obligation FREE Quote 4. Friendly team who understands your needs 5. Both truck-mounted and portable hot water extraction cleaners (steam cleaners) recommended by leading carpet and carpet fibre producers 6. Full liability insurance for peace of mind 7. Flexible availability to suit you 8. 100% customer satisfaction guaranteed 9. A Professional range of services including pest management, upholstery cleaning, water damage restoration and carpet cleaning 10. Deep cleansing – targeting soil, microscopic bugs, allergens, fungi, pollen and bacteria deep within the pile 11. No onsite electricity required for truck-mounted cleaner (clear access required) 12. Improved indoor air quality

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. How Many Rooms to be cleaned? 2. Condition of the carpet 3. Best contact details 4. Address of the property 5. Preferred date/time to have the work completed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

3 Tips to help you reduce your costs. - Vacuum regularly  - Call us as soon as you have a problem - Please make sure to remove all possessions before we arrive

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all our Oneflare customers we have a special offer that we would like to offer:  When you mention Oneflare or book through Oneflare we can offer you Free Deodorising with your carpet cleaning!

Question 12

What makes your pricing competitive?

Accepted Answer

Carpet Cleaning Kings bring value for money to the industry. We do this by reducing our operating costs, through strategic marketing, building alliances and buying in bulk.  We have built this business on the referrals from our happy customers! This helps reduce our costs and we are please to pass these savings back through our value for money service.  You can find information of this at:  http://carpetcleaningkings.com.au/referrals/

Question 13

How do you normally charge for your service?

Accepted Answer

All our prices can be found on our website at:  http://carpetcleaningkings.com.au/carpet-cleaning-prices-brisbane/  Alternatively you can phone us on 1300 7000 75.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Carpet Cleaning Kings works with a large number of real estate agencies to help vacating tenants.  We also do a lot of commercial carpet cleaning for business' and this is also an area we wish to specialise.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at Carpet Cleaning Kings have 20 Years Combined industry experience. You can be rest assured that we will exceed your carpet cleaning expectations. Call a Carpet Cleaning Kings professional.

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