Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry $20m in public liability insurance and offer satisfaction guarantees on all of our work so customers can deal with us confidently.

Question 2

What do you like most about your job?

Accepted Answer

Having been involved in marketing, advertising and retail for my entire career, it gives me great satisfaction to see a solution we have designed being implemented and working to our customers benefit

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Rocketshots provides a true multi-platofrm marketing service including photography, web design, email marketing and graphic design. Furthermore our expecienced team has the skills to recommend the right strategy and tools for your business

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Define the issue you are trying to solve. For example, if you are a builder who sells new homes, you may need professional images to make the properties more appealing to buyers, but in the bigger picture what you are trying to achieve is to attract more customers to your business.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Cusotmers can specifically define the problem they are trying to solve and what a resoluton "looks like" to them. They can tell us what they have done to try to solve the problem in the past. What worked and what didn't work

Question 6

What makes your pricing competitive?

Accepted Answer

We are based where our customers are, so we don't need to add travel or extra fees to cover our costs.

Question 7

How do you normally charge for your service?

Accepted Answer

We will discuss the customers needs and tailor a package to suit their particular business and the desired outcome. We dn't sell packages or deals but prefer to work with indvidual clients to find a solution to their problems

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in heliping small and medium size busiesses involved in the service, professional, retail and manufacturing sectors by providing them with up to date images, marketing materials, electronic marketing and customer communication campaigns.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our founder and properietor is a serial marketer, retailer and entrepreneur whose experience spans nearly thirty years. We don't talk "marketing-speak" or techno-speak" to our customers. We'll discuss and explain things in your terms and make you feel comfortable with what we are doing before we do

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