Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully Insured licensed Contract Carpenter  BSA: 1092809 Trade Sure PL: 04U041493BPK  All work guaranteed based on QBCC Home Warranty Scheme; provides cover of up to $400 000 on work over $3000 for up to 6.5yrs.  Every job will have a signed Contract Agreement detailing all conditions.

Question 2

What do you like most about your job?

Accepted Answer

Their is an art in laying timber floors. Each board is unique, timber being unlike any other flooring material  brings a warmth into the home and satisfaction that lasts a lifetime.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always try to use a business that specialises in the works you require. Ensure that, like Gold Coast Hardwood Floors they have many years of experience and are trusted in the industry.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you install the timber flooring anywhere? With custom design features such as TV cabinets, wall features, stairs, ceilings, we can install the timber flooring almost anywhere.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Gold Coast Hardwood Floors we pride ourselves on establishing trust with our clients. Being a small business also allows us to offer you a personally tailored experience. The installer will work closely with you from start to finish to ensure the desired outcome and vision is achieved.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

DEAL DIRECT & SAVE   Gold Coast Hardwood Floors are one of Queensland's leading Timber floor installation companies. We only have fully licensed and experienced carpenters with a reputation for high quality craftsmanship. Get access to the best installers in the industry who have worked with hundreds of top Tier building companies. You can save money when you deal direct with your installer. With access to the best industry knowledge at trade prices. We will work closely with you from start to finish to ensure the desired outcome and vision is achieved.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-It will be helpful to know what materials you have in mind -The measurements of the floor area you want timber floors installed  -Any other floor covering requirements such as stairs, ramps etc -Any specific details you think are relevant to the job for example; new home, renovation, repair.   We can give you an estimate online however we usually will need to organise an onsite assessment for a more accurate quote.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money on your quote by preparing the site for works to commence. We can guide you through any preparation process that you would like to do yourself.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Gold Coast Hardwood Floors are offering all Oneflare customers a free onsite inspections plus a free measure and quote. All products at trade prices.

Question 10

What makes your pricing competitive?

Accepted Answer

Gold Coast Hardwood Floors can offer you a premium service and exceptional workmanship at a very competitive price. Being a small business allows us to cut out all the middle men. We are not restricted with large overheads, so unlike big companies we can offer you a superior service at an exceptionally low price.

Question 11

How do you normally charge for your service?

Accepted Answer

We usually require an onsite inspection and if you are happy to use our services a final quote will be submitted with a contract price. A Contractor Agreement will then be drafted which will detail all the payment obligations.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Gold Coast Hardwood Floors we specialise in the installation of Hardwood Timber Floors and Stair Cases.  Quality craftsmanship from experienced, licensed and reputable Timber Floor Installers.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

-15 years’ experience in Hardwood Timber Flooring Installation. -Fully licensed & experienced Carpenters. -Reputable & trusted in our industry. -Work with some of Australia's leading Timber Flooring companies & Builders. -Quality craftsmanship, a professional service and the best possible trade prices.

Gold Coast Hardwood Floors

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