Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

If the client's accept our solution we will back up our suggestion and can offer to fix the issue for free it occurs again.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Qualified and experienced engineers. Our quality support will speak for itself.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

When It comes to quality we are more stamped for our services. If a cheap service gets the customer to call the tech five or ten times and the customers ends up paying hundreds of dollar thats where we comes in with our enterprise industrial level experience we will provide a suitable advise within the budget of the customer.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customer contact details that is the most important one. Their requirement. What was the last change that happened before the issue started to occur. If the issue has occurred for the first time or is a repeat.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Call the original vendor of the company and see if they can help. For example if you have HP laptop contact HP first 2. Search for solution on google.com you wont believe but majority answers to your problem is available on google.  3. Make sure you keep track of all the services you get. An advise would be to keep a log of the service and for all the password setup by the consultant.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One flare customers can are eligible for 20% discount on their service fee.

Question 7

What makes your pricing competitive?

Accepted Answer

Our price is based on the quality support. We can assure are solution will last you longer than what you get out of a cheap service.

Question 8

How do you normally charge for your service?

Accepted Answer

We prefer Direct Debit, Cash or Paypal

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialized on the server based solutions on Microsoft Platform. We also specialized in disaster recovery plans for systems and Cloud computing products.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Engineers are mostly Microsoft Certified Professionals we also have Microsoft certified system administrator, Microsoft Certified System Engineer, Microsoft Certified Technology Specialist, MCTS: System Administrator and MCTS: Enterprise Administrator

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