Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full public liability insurance and we give a full 100% guarantee on all work we do for your piece of mind.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a small family run owner/operator business , I have had a police check done and promise to treat your home and property like my own , If for some reason we will be more than 15 minutes late to your appointment we will call you , if not we will do your job for half the quoted price.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are a family owned and operated service .We believe in a quality service at an affordable price. We have been servicing the Moreton Bay region and surrounding suburbs for the past 16 years and have built up a reputation as a honest and reliable service.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the total amount of rooms to be cleaned , if there is a hall way , staircase or walk in robe to be cleaned.Any pet urine problem ares and in the case of stains a possible cause for them.For upholstery cleaning we need to know how many seats the lounge is.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

customers can save money by pre vacuuming carpets before we arrive , move small personal items from carpeted areas and by letting us know of any problem areas when we arrive , eg , stains , pet urine areas.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For our one flare customers  , we will clean 3 standard sized rooms steam cleaned for just $80 , then $30 per room thereafter , Our pest control services start at $80 for the interior of a property and even less if you combine 2 or more services,

Question 7

What makes your pricing competitive?

Accepted Answer

We offer a quality service at an affordable price , As we are a mobile service we keep our overheads low and can pass the savings onto our customers.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge on a per room basis for carpet cleaning in residential properties.Commercial properties are charged per square meter as is tile and grout cleaning . pest control services are charged as per size of property. Specialised stain removal is charged as per stain and requirements.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in end of lease and all aspects of carpet steam cleaning and licenced pest control for both residential and commercial properties.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had 16 years experience in the carpet cleaning industry, I am experienced in all aspects including upholstery cleaning , stain removal , urine removal .I am also a licensed pest controller  for all your pest needs.We can also do tile and grout cleaning.

Deluxe Carpet Cleaners

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