Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured with Public Liability, as we have submitted the details on Oneflare.  All our staff are Police checked and they go through proper Induction process before they get hired. So all our Customer are rest assured.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted change of CAREER after being in retail for a decade. Getting into Carpet Cleaning was like therapy it is more flexible and I love it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer rang me in afternoon and very stressed out. After I spoken to customer on phone she was rest assured that job will be done. She was in a mess of moving out and I organised staff to take some of her rubbish items to help her out. Vacate cleaning was done and she recommended me to 5 people.

Question 4

What do you like most about your job?

Accepted Answer

CUSTOMER SERVICE Making customer HAPPY Looking after CUSTOMER'S FAMILY Fulfilling our promise 100% Satisfaction Guarantee  Get REFERRALS for business JOB satisfaction

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer ask for Price competitiveness. Customer ask for Reliability Customer ask for Attention to detail Customer ask for Police check Customer ask for Public liability Insured

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer ask for Price competitiveness. Customer ask for Reliability Customer ask for Attention to detail Customer ask for Police check Customer ask for Public liability Insured

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We give customer 100% satisfaction Guarantee. We look for attention to detail. We like to wow our customers. We can provide our current customer referrence

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

PUBLIC LIABILITY INSURED POLICE Checked RELIABLE and TIMELY Attention to DETAIL Satisfaction GAURANTEED REFERENCE of existing customer can be provided

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many Bedrooms and Bathrooms? Do they need internal and external windows clean? Do they need inside kitchen cupboards clean? Do they need Oven clean? Do they need steam carpet clean? Do they need pressure cleaning in Veranda or Driveway?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Making prompt payments More frequently job can provide good pricing discount Asking for deep clean before they make regular cleaning will save money

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

General Cleaning for $99 Vacate Cleaning from $165 Regular Cleaning from $88 Commercial Cleaning from $130 Once off Cleaning from $99

Question 12

What makes your pricing competitive?

Accepted Answer

We charge customer good price for the work we do for them. we like to WOW the customer. Our customer are well looked after and feel clean when they return home after we have done the job. Our Vacate Cleaning customer gets 100% Bond Back Gaurantee

Question 13

How do you normally charge for your service?

Accepted Answer

we take Cash on hand we take EFT Transfer we take Paypal Transfer  Payments terms are 7 days, 50 late payment fee apply For Vacate cleaning we take on spot payments

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Vacate Cleaning Spring Cleaning Office Cleaning Widows Cleaning Steam Carpet Cleaning Pressure Cleaning Regular Cleaning Once off Cleaning Commercial Cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully trained by very reputed company Jims Cleaning 5 years experience in Cleaning We pay attention to detail 100% satisfied customers

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