Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our clients are happy with our service, guarenteed to make your next project more creative and innovative. As an award winning design service, we pride ourselves in our ability to help our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Everyone at Design Story is passionate in what they do, helping our clients create wonderful design that is appreciated by audiences and customers. Each one of us want to make the most amazing design and are results driven.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have yet to come across a client that is unhappy with our service. here are some of the things our client says about us:   "I required a website created in a specific timeframe. Design Story did a great job, regularly posting updates and the status of the project. We now have a good established relationship with Design Story".   "Tutr.com.au was a website that we required rebranding. Design Story gave us a suggestion to build the site from scratch. Not only did it exceed our expectation, we saw a great return on investment, driving more traffic to the website".  "We have to say this but Design Story was very fun to work with. They are professional, get things done on time and never afraid to put their input. I would recommend Design Story to other businesses"  "We were ask to provide a feedback, so I am typing this. I will be honest, Design Story was great to work with. They finish task on time, solve complicated problems and worked out great solutions. If you want a design firm with a personality, Design Story is the way to go".

Question 4

What do you like most about your job?

Accepted Answer

What we love the most is the ability to design and create graphics that are admired by people and at the same time, helping our client's achieve their goals. We are all born artist, we understand the importance of a good design, and we use this passion to help our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important question a customer should ask is 'how can the graphic designer help me with what I need?' Too many customers go for the lowest price without knowing the quality of the work in the design. You should always ask and find out more about the designer you are working with, because they will be crafting the design for you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Can you give me a quote on a webdesign? A: Generally, that is a question we get asked a lot. However, we need to know what is the requirement of the website and what is needed in order to give a accurate quotation. We do offer a free consultation to help you establish what are your requirements.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we have worked with a diverse range of clients from Australia, NZ to the UK. We are trusted by big companies that has used our service and have provided us with only positive feedback.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

High quality results that are delivered on a timely manner. Have extensive experience in the graphic design industry. Many client's come back to us due to the service we offer, we build trust with business and have great relationship with all our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order for us to provide a more accurate quote, we need to understand what our clients need. We offer free consultations with our client and we discuss what is required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip one: A good design firm will help your business save money Tip two: What you pay is what you get Tip three: Consider what you want for your business and consult your designer

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a customer of Oneflare, we do offer all our new clients with a one time 20% discount on their graphic design needs. Thanks to Oneflare, clients will recieve the same high quality work, but costing less.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we know exactly what we are doing and the service we are providing to our clients. Most time, there is no 'one price fits all', simply because every business is different. Since we have a good understanding in graphic design, we can offer a competitive and accurate price on our services.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide different quotation methods that is tailored for our clients. There are the option of an hourly rate, package (project) base rate and also subscription for ongoing services.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Graphic design is a very broad field, however, with a diverse range of profession at Design Story, we are able to provide high quality work, ranging from traditional print design to digital designs. We love to combine the two, building websites, designing business cards and designing apps. We won multiple awards in print and digital designs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Award winning designers on board that is asure the results you are looking for in your graphic design needs. In additon to qualifications for all our designers and developers, we have won many creative awards and have worked with big companies in Australia.

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