Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We finish what we've started. We will continue to work with you to drive the project in the right direction and ensure that all outcomes are achievable and within your means.

Question 2

What do you like most about your job?

Accepted Answer

I love being able to help people bring a concept to life. See a simple idea become a living, thriving business built on passion.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I really need all this?  And the simplest answer is: Let's have a look at your business so you get exactly what you need.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business is made up of mostly referrals. People have worked with me and the outcomes have met their needs.  Hang Osment-le director at Barbarella "Bernard provides fast and professional services & is really a pleasure to work with."

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We pride our selves on a client focused service to deliver the best outcome that will help you brand, business or event hit it's target.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need a scope: Who are the customers? How will the message be distributed? Are there any limitations in the budget that may effect the design costs such as delivery, printing or hosting costs?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The more prepared the better. We will ask a range of questions including: - Is your logo complete with all necessary file types? - Is your content complete? - Do you have all elements/photography ready and high-res?

Question 8

What makes your pricing competitive?

Accepted Answer

Pre-packaging pricing and offering part payments simplify the entire investment processes. We work fast and productively to minimise any over spend. Keeping the job on time and on budget.

Question 9

How do you normally charge for your service?

Accepted Answer

I have pre-packaged pricing on my website to simplify the investment you are making and simplify budgeting. Packages can be adjusted to be more bespoke for your needs. For anything outside of that base pricing is charged at $80p/h. We also accept part payments to ease the initial finical hit.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We focus on small business development; medium business brand refresh/re-engineering; wedding, funeral and event collateral packages; specialised Powerpoint design and animation for your next presentation.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Working with a broad range of clients has given us experience in many different environments so we are able to more clearly recognise what is needed for your business to excel. Approaching each project holistically Communications Design Degree, Brand Consultancy experience and UX Digital experience.

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