Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

For websites, there is a one-month warranty after it goes live. Any bug fixes will be done free of charge in that time period.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have worked in various roles throughout my career (web developer, designer, marketer & project manager) and all of them have a connection in industries that require design skills, so I started to specialise in design and it has been 5 years since!

Question 3

What do you like most about your job?

Accepted Answer

I live and breathe design, it is not just a job for me, it is a lifestyle. I enjoy problem-solving in a visual manner, which is what design is all about!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Having designed multiple award-winning web and print works, I create high-quality designs not only to meet the brief but also designs that are functional.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will require the client to fill out a brief document and will need to have an initial interview meeting before I can quote.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Have all your content ready before the job starts as this will make the design efficient. 2) Have examples of work you like or don't like as this will speed up the art and creative direction process. 3) Fill in the briefing document that will be supplied before the initial kick-off meeting.

Question 7

What makes your pricing competitive?

Accepted Answer

There is room for negotiation when I charge by package and if you're not comfortable going down the package route, an hourly rate may be a more cost-effective option if the job is small.

Question 8

How do you normally charge for your service?

Accepted Answer

I charge by packages or by per job, which can either be quoted at an hourly rate or a lump sum payment.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in website designs that focus on marketing as well as graphic design of branding and collateral to support marketing plans, which includes items such as logos, flyers, brochures, banners, business cards, packaging, letterheads, Word document templates and other items as support.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

5 solid years in an award-winning creative digital agency creating both print and digital work. Past experiences include marketing, project management and front-end web development. My skills - web design, graphic design, branding and identity, typography and lettering. Qualifications - Bachelor of Communications and IT, Diploma in IT

Diana Tan

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