Drb Tree Care

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Reviews (6)

• Mark T

  Verified Oneflare review

  15 Aug 2018

  Verified

  Job Type: Tree Lopping

  Location: Nedlands, WA

  Our experience has been dismal. We cannot recommend Dean Braithwaite or DRB Tree Care. We had two trees to remove. Dean estimated two days to do the job, with a crew of four. Terms were half payment in advance, half on completion. Dean turned up on day 1 with an assistant, they did a good job on one tree, all cleared away but did not start on tree 2. Came late on day two with two assistants, removed a few branches. Over three weeks Dean came a total of SEVEN times. Dean requested an interim cash payment after his sixth visit: I was away, my daughter paid. I still don't have a receipt for the extra payment. By this time Dean had removed most of the crown but the tree was still standing at full height. There were branches all over our yard and a pile on the verge. Two weeks of assurances that the tree would be down “by Friday”, then “on Tuesday” then “the next good day” resulted in repeated ‘no shows’. After more than a week of unanswered calls Dean emailed that he was out of town because of the death of a close relative. We told him to take his time to get settled. After a further two weeks Dean came by once, took down two branch stubs and said that the bereavement had affected him badly and he couldn't go up our tree again. Dean offered to get a mate to finish the job at his expense, which we accepted. After three more weeks and several emails we had not heard any more about finishing the job. By this time it had been nearly 12 weeks since Dean started, the tree was still standing, and we’d had a pile of branches on the verge for over two months. We posted a blunt review here on Oneflare. Dean (coincidentally?) emailed us, saying that he’d be there in the morning. We immediately had Oneflare pull the review. Dean didn’t show and let us know how hurtful the review had been. However, he said he’d be by “on Wednesday” with a mate to do the job. We agreed and offered to meet him part-way to help with the cost of getting assistance. He didn’t show and when prompted replied that he’d meant “NEXT Wednesday”. Weather forecast looked bad so we got an assurance from Dean that he’d be here on Thursday if weather on Wednesday was not good (it wasn’t good). Dean didn’t show Thursday, or Friday… After five days with no contact or explanation from Dean we terminated the contract. We paid 3/4 of the quoted price and still have about 1/2 the job still to go, after more than three months of hassle, and have had a messy, rotting pile on our verge for 2 ½ months. Before we hired Dean in May his reviews were generally good. After he started, we observed that Dean was unable to field a crew that was appropriate to the task at any time: either too few and inexperienced, or they stood by waiting on him to drop branches to them. This, coupled with spells of bad weather and illness, put him behind right from the start, and dragged the job out over three weeks. After that we have had repeated assurances but no action. Avoid this business.
• James G

  Verified Oneflare review

  22 Mar 2018

  Verified

  Job Type: Tree Lopping

  Location: North Beach, WA

  left cut branches on ground, hasn't responded to calls to clear them up :(
• Dennis

  Verified Oneflare review

  18 Mar 2018

  Verified

  Job Type: Arborist

  Location: Morley, WA

  So far Great on job and Service :)
• Patricia K

  Verified Oneflare review

  16 Mar 2018

  Verified

  Job Type: Tree Lopping

  Location: Lesmurdie, WA

  I am very pleased with the work done by Drb Tree care. My job was well done and all promises were kept. Patricia - Perth Hills
• Gavin C

  Verified Oneflare review

  14 Mar 2018

  Verified

  Job Type: Tree Lopping

  Location: Mullaloo, WA

  good quote and prompt service. recomended