Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We most definitely guarantee our work. We provide a service that can be adjusted until the client is 100% satisfied. We're a Graphic Design agency that focuses on creating the most visually pleasing work that we can for our clients and won't finish the job until they are happy.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

you can rely on us to provide a great service for all your Graphic Design needs. With an added bonus of an after hours service, we can be sure that we will work to meet your deadlines. Also the final decision on completion of any job is made entirely by the customer, so no job is left half completed.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

At E&M Design, we try to avoid boring you with technical jargon or misleading you with unwanted proposals. Instead, we aim to achieve what is best for you while getting the job you want done, done correctly!   We Design for a range of applications, such as stationery, business cards, signage, package design, identity, branding, logos, web design, advertising and much more.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This varies depending on the specifics of the job. Generally, we would like clients to have a clear idea of what they would like. If they provide us with samples that can help. We will always indicate what we need from the client before we start a job, but this is not always necessary before quoting a job.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best advice we can give those that would like to save money before we start work is to have a clear understanding of what they want. We charge by the hour, so the more information provided to us for a job at the very beginning allows us a quick turn around, and no need to re - quote a job for extra work needed.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

To all Oneflare customers, we can provide a generous offer. We are happy to take off 15% of the original cost any job that may be quoted by us! This offer is only exclusive through Oneflare.com.au

Question 7

What makes your pricing competitive?

Accepted Answer

We are a small business, so we have minimal costs to put into the company, which in turn keeps our prices low. We also understand that the client may have a limited budget to work with and are happy to discuss the best solution for the client in respect of that cost.

Question 8

How do you normally charge for your service?

Accepted Answer

A client can either email us or call us with any query they may have about a potential job. We may then ask questions about the particulars of the job. If the job is laid out clear we then can proceed to write up and send a quote to the client.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all things Graphic Design. This can be as something small as a print advertisements or stationery like business cards, to something large scale like banners, billboards and shop fronts.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 8 years of combined experience, with multiple designers with Bachelor Degrees in Graphic design. Our designers have always been interested in art and design and it is reflected in their work

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