Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes! we are a fully insured company. We take our work seriously and ensure every job no matter how big or small is completed according to the AS300 Australian Electrical Standards.

Question 2

How did you decide to get into your line of work?

Accepted Answer

From a very young age, our team and I enjoyed providing quality service to customers at great prices. Our on going feed back over the years left us wanting to provide better and better service to our customers. We take pride in our work and nothing beats the feeling after running a spider web of cables to turning on the main switch and seeing everything working safely and efficiently is never boring.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many stories we would love to share. My favourite would be, doing a job for a customer and that customer is now a qualified and experienced electrician who is currently and has been working with our team for over 6 years.

Question 4

What do you like most about your job?

Accepted Answer

What we love best would definitely be meeting new people and assessing and installing different jobs every day. Our Team are a very enthusiastic, experienced and vibrant individuals. that are determined to give the customer the best experience.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the tradesperson;  - Qualified? - Insured? - Experienced? - Capable of working in a safe manner? - Trustworthy? - Has a registered Company? - Is up to date with the AS300 Codes and practices? - Are the staff educated and experienced in the industry?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At EACG We provide nothing less than the best customer service. Our reputation is crucial to us, we go above and beyond the customers expectations ensuring you have the best and easiest experience. Our staff are well mannered polite and are very easy going with extensive knowledge about the industry ensuring we provide high quality works installed safely for all jobs.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

EACG is a distinctive service provider of electrical and air conditioning solutions for a wide range of clients including corporate, industrial, retail, strata maintenance, commercial and residential projects. EACG delivers a high level of electrical and air conditioning expertise through its multi-skilled and professional staff, who have been in the industry for over 15 years and have obtained the expertise and knowledge to ensure every job they attend to is completed with care enabling us to be the preferred supplier for thousands of sites throughout greater Sydney, New South Wales and the ACT.  We have the capability and resources to work with large construction companies, builders and development sites, providing nothing less but only the best services to offer.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- It is always best to provide us with a detailed description of the works needed to be carried out. - clear images of the surrounding and the area in which you would like done. - if you would like to provide your own products or if you would like us to provide for you ie lighting or power points. - time frame in which you would like the job done.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To best Save time and Money!  - Provide us with a description of what your job requirements is.  - clear photos allows us to understand and assess the job enabling us to provide you with an accurate quote.  - shop around and ask for quotes.  However please be mindful that sometimes trying to get the cheapest price may not always be the best solution. It is always best to deal with experienced tradesman who will provide honest and genuine service. We have seen this many times when a cheap fix of a job turns to be a costly repair later on. Speak with our friendly staff to give you the best advice for what you need for your job.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

EACG OFFERS AND PACKAGES  - USB Power Point Replacement for only $99.00 - Ceiling Fan replacement Installations for $150.00 - 10% off DOWNLIGHT installs  - Call us today for our Daikin Ducted Installations guaranteed to beat any price.

Question 11

What makes your pricing competitive?

Accepted Answer

Our extensive experience in the industry enables us to provide you with the best equipment or products for any task. We have established long term great relationships with our supplies ensuring that we can provide to our customers amazing prices and great quality products. our friendly team provide a price beat guarantee for jobs valued at $1500 and more.

Question 12

How do you normally charge for your service?

Accepted Answer

Each particular job is different, EACG usually provide an instant quote online. We understand your time is valuable and we find it best to give you an accurate quote over the phone or through email however we will need to see images or a fair description of the works involved to do so. We are more than happy to come out to you to have a friendly chat and give you the best advice to best suit your needs with absolutely no charge.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At EACG we are capable of providing all types of electrical and air conditioning services.   - We specialise in all types of lighting installations for both indoor and outdoor homes or business's. - Switch board upgrades - 3 Phase Power Installations - Faulty appliances - Circuit breaker faults - Burning smells from electrical faults - Power outages  - Flickering lighting - Burned out power points - Sparking sounds behind switches and circuit breakers - Lighting faults - Fuse shortage at main switch boards - Pendant Lighting - Dimmer Installtions - Recessed Down lights - Security Lighting - Track Lighting - Commercial Lighting - Industrial Lighting - Outdoor & Garden Lighting - Ceiling Fans - LED Lighting, And many more!

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 15 years in experience for both electrical and air conditioning services. EACG guarantee's nothing less than the best service and quality.  - Licensed electricians - Licensed air conditioning services - On going training to our staff is consistently developed ensuring our tradesman are consistently up to date with the latest trends and technology advancements. - 15 years experience  - High attention to detail.

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