Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am fully insured. As professional cleaners, sometimes we do miss areas of cleaning. If this is picked up on a inspection report, I go back in the property and rectify it without any charge. Guaranteed for a well done cleaning job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My determination and passion of growing in the cleaning industry as there was so much demands from individuals looking for professional cleaners.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, I was offered Breakfast and any meal during the time I was there for the cleaning job. Also in many other job, I was tipped for doing an excellent job.

Question 4

What do you like most about your job?

Accepted Answer

I get to meet so many different ethnic groups of people plus the different sort of properties I get to clean from week to week. This gives me more confidence to do better all the time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What makes you a perfect cleaner?, How many jobs do you do in a week?, How many good reviews do you have?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers normally ask, how many persons do the cleaning. I reply by saying I do on my own for a better attention to detail cleaning all the time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I always listen and communicate effectively and work around my clients request. I always turn up on time and never cancel an appointment.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A loyal, transparent, committed and efficient service provider all the time. We take pride in what we do in the cleaning industry.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In the case of, end of Lease cleaning, I need to know if there was steam cleaning or carpet cleaning needed, rubbish removals, lawn moving or landscaping etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. List the exact items or areas of cleaning for a quote 2. Provide a vacant possession for cleaning to avoid unnecessary moving of things 3. Read the reviews of the Cleaners providing the quotes and not the price

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

In any instance, if a customer hires me for the 2nd time for their cleaning, they will be offered 20% of their second cleaning quote.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a sole owner, my price is always competitive as I have demonstrated with clients and there are reviews proving that.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge by a job and not hourly as this gives me time to do my job properly, efficiently with attention to detail.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, I specialise in General Bond/End of Lease Cleaning and also Office cleaning together with Retail Cleaning at times I do oven cleaning as well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I Have little over 10 years of experience both overseas and locally and I also upgrade new skills in terms of technology.

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