Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Elysium is insured public liability up to 20 million and all other required insurances.we always guarantee our work and have had no complaints in the last sixteen years

Question 2

How did you decide to get into your line of work?

Accepted Answer

Originally I came from a customer service background and later on general maintaince.always thought I had a flair for creativity and the business came up foe sale all those years ago

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a wedding for a lady with terminal cancer.what a wonderfull lady with such a positive attitude to life.we did everything to make her day perfect and her response bought tears to your eyes.it makes you proud to have such a great team .

Question 4

What do you like most about your job?

Accepted Answer

We find the best part about our job is the creativity the challenge of meeting our clients expectations and delivering them beyond what they expected

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in the industry.?does your services include delivery setup and pickup,and most importantly gst.can we go and see the work you do?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost.lets have a free consult to determine what options you require for your events so that we can quote accurately are you insured for public liability.yes we are.will it look great.yes it will,let us send you some photos of our past similar work

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Elysium always dies the extra distance.we bend over backwards to ensure the events go to plan and will always assist the client with things they have forgotten at the last minute or on the day.we want the day to run smoothly

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Elysium goes the extra distance offering a personal service available after hours with free consultations working to achieve the best results within the clients budgets

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Elysium will always ask the client what they envisage or require for their event ,what their budget is(no point in quoting beyond the clients needs)where the event will be held for Delivery and pickup charges and what constraints we may encounter regarding power connection insurance policies

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Elysium will advise clients to use what they already have to use for their event,or suggest where they can go to get items we do not have at a very competitive rate

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Elysium will quite often add additional hire items at no cost if we feel that the overall look of the function is lacking due to the budget constraints.we lease closely with the client to deliver the best result.

Question 12

What makes your pricing competitive?

Accepted Answer

Elysium is constantly reviewing the market to make sure we are competitive.we always strive to meet the clients budget constraints

Question 13

How do you normally charge for your service?

Accepted Answer

Elysium functions charge separately for wedding ceremonies and receptions with packages to match,plus delivery and pickup charges.corporate functions are mainly based on hire items setup delivery and pickup charges

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Elysium specialise in event management special occassions corporate events lighting,Wedding ceremony and receptions with free consultation services at our base or at your home or offices

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Elysium is very particular in the person they choose to work within the company.as most events have tight time constraints we need to have staff that can work within these conditions and be able to think on there feet.most of our staff have completed or are studying event management

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