Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I'm fully insured, I have a lifetime guarantee on workmanship with five technicians on the floor, our staff are fully trained and continue to attend Bosch factory training

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always wanted to be a motor mechanic as my father was a mechanic too. I was always handy working with my hands and new I was up for the challenge from an early age

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once had a first time customer book in his Rover 75 sedan, he asked me to check his transmission as the car jolts forward, he's had the car at a Rover dealer multiple times for the same complaint. turned out the suspension bushes were flogged out.....

Question 4

What do you like most about your job?

Accepted Answer

I like the vast different scope of jobs required at times, being things like repairs to old vintage type cars from Europe to modern day to day type cars. I enjoy the challenge of restoring fuel injection items and running gear etc.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would think to ask if the repair shop is familiar with that model vehicle and if they've performed that type of repair required. It always pays to seek the correct workshop for your model vehicle

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Some customers want a detail description on work performed which I can easily help with. It's always a good idea to have good communications with customers so we're all on the same page.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been in business for over eighteen years and I'm a licenced vehicle tester, I perform roadworthy inspections and pre-purchase inspections sometimes on a daily basis. I have a family owned business and want to continue with our quality workmanship

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We specialise in European Vehicles and been in business for over eighteen years. I'm an Authorised Bosch Service Dealer and our technicians are constantly factory trained. With this I have a lifetime guarantee on workmanship. I also have courtesy loan cars available for easy commute for customers to

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need the exact year and model of the car also any detail towards the repair, things like running rough when cold or brakes squeal when stopping etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I can inspect the vehicle and give an itemised quote before start of work. I can also give the customer options available to complete the repair, things like aftermarket parts or quality used parts.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I regularly advertise on Facebook and offer current Bosch promotions, please get on our Facebook site and take advantage of the offers going usually on a monthly basis

Question 12

What makes your pricing competitive?

Accepted Answer

The fact that I don't need to increase my hourly rate meaning we run a tight ship and focus on workshop time efficiency

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by our hourly rate @ $115.50 p/hr which has not increased for over five years. We're always aware of budgeting costs for customers and regularly work within their budget

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in European Vehicles and also fuel injection faults and fault finding. We regularly perform repairs for other in-experienced workshops and assist in over the phone diagnosis if required

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our technicians participate in Bosch factory training to keep up with new technology and improved automotive ideas. With five technicians on board we have a vast array of hands on experience

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