Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We always guarantee our job. We work throughout all stages from start to finish with the customer to guarantee transparency and quality. Customers are updated regularly with the job progress so if any doubts questions can be asked any time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

All my uncles are in construction so I worked a bit here and a bit there before I decided what job suites me the most. I always enjoy doing something and be not only a qualified painter but I know many other handyman jobs thanks to my uncles, made me enjoy what I do for living.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Valery from Melbourne she had a old Victorian house all cracked as has not been painted and fixed in over 20 years. After the first attempt to sell she decided to fix and paint with modern colors.We completed the job and she was so happy to sell fast & easy and get 20% more on what she expected.

Question 4

What do you like most about your job?

Accepted Answer

At the end of the day an old house becomes like new, and customers appreciate our effort in giving the look they wanted, if they are living in the house or just to sell.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Any question is welcome, ask for references is always a good way to understand the trades from other previous customers. It is always good if possible to go and check an ongoing job so to understand the quality and service.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers want to know how they can pay for the job, especially if it is a big job. We normally take an upfront deposit to start the job. Then we split the rest of the payments in progressive job/payments.for example: 15% first deposit, when all ceilings are completed 30% etc.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We care no only about our reputation but as well about our customers. Most jobs are referrals from customers to friends and relatives. We are very proud to be known as professional and reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide always high quality job at affordable prices.Every job is performed professionally and care in all details. Customer can rely on us 100% in our help to achieve the highest quality for their job.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As we said before every customer should discuss in full all the job details with what need to be done. Adding extras after the original quote can go over their budget.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

N.1 Customers should discuss with us and give us a complete idea for the job required.  N.2 On big jobs remove all furniture will  speed up the job so the price will be lower. N.3 in most jobs customers ask for extra here and there. Is always better to include all details in the first quote.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we have a 10% pensioner discount. Also we facilitate customer needs to complete their jobs in stages and accordingly with their budget with progressive payments as affordable or desired.

Question 12

What makes your pricing competitive?

Accepted Answer

High quality, high performance and customer service and care in all aspects from start to finish is the key of this company. Our prices are on the size and time we need to complete  of the job, with a guarantee of 20% to 40% cheaper than our competitors.

Question 13

How do you normally charge for your service?

Accepted Answer

a written quote is provided after visiting the job a discussing the details with the customer. Sometimes jobs will be quoted on daily or hourly rate according to the size or peculiar of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

i am specialized in all painting services, all wallpaper installation, remove graffiti and apply protective coating, specialized in many affect feature walls (metallic, suede, spounge, rug rolling, marble, oil based murals, texture paint, etc.)

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified with Cert 3 in Painting and Decorating.  Fully qualified with diploma in Building and Constructions.  Fully qualified with Cert 4 in Training and Assessing.  ( I worked 5 years as painter and decorator Teacher and Assessor/Trainer for experienced and apprentice painters)

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