Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Firma Force is fully insured...all our work is guaranteed by the suppliers of our equipment and materials. Our work is guaranteed pending on the package purchased and pre and post cleaning chemicals applied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After 15 years experience in property and observing the continuous growth in new developments it has become obvious that existing properties are struggling to compete with all new developments for renting and reselling due to outdoor presentation. Firma Force was found to remedy this exact problem

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We cleaned out a car workshop shed with owner to get property ready to sell on acreage...a carpet snake made an un announced strike at the owner when removing old boxes and rubbish in a corner. No dull moment for sure!!

Question 4

What do you like most about your job?

Accepted Answer

Making old and tired looking areas look like new again Adding value to clients properties Making home owners feel proud about their residence and encourage outdoor lifestyle

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Insurance Previous work done Methods that will be applied Equipment that will be used Environmental impact of treatment on garden and plants

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What causes contamination - mold , spores, humidity, soot and dirt How do you remedy the problem - pending on problem, pressure wash all dirt and chemically treat biological material Will it look like new again - yes it will look amazing!! How much will it cost - always less than expected

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Firma Force has established an outstanding reputation with our existing clients...and strive to present a more beautiful Brisbane one property at a time

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We uses the latest technologies and project management methods to deliver the best possible outcomes at the most competitive price. We are B.A.S certified and are a registered service provider to Queensland Department of Education and tier 1 and 2 service providers in property management in Qld.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Purpose of cleaning...eg selling...renting...existing occupant clean up Budget for project...usually determined by above 3 criteria Time frame...shorter time frames leads to more accurate estimates

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get some quotes Don't pressure clean yourself by DIY unless you have technical knowledge...don't spend money on equipment and damage your property unknowingly. Regular cleaning like sweeping and maintenance will significantly delay contamination of mold, soot and dirt.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a ZERO interest payment plan for clients that experience a short term cash flow challenge through partnering with PAYRIGHT...eg property owners selling or pensioners.  Check us out at www.firmaforce.com.au

Question 12

What makes your pricing competitive?

Accepted Answer

15 Years experience in property industry... Project management and lean manufacturing knowledge to keep costs down, saving client hidden costs caused by wastage, incorrect methods and power of bulk buying to deliver a top class service at a working class rate.

Question 13

How do you normally charge for your service?

Accepted Answer

Per job. We believe square meter rates are not accurate due to level of contamination, type of substrate and type of chemicals required to give best possible long term results. We work with the client to achieve their objectives and budget. No 2 clients are the same, neither should our approach.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Detox mold and contaminants from all hard surface outdoor areas High Pressure Cleaning/Washing  Soft Washing Concrete and Paving Sealing Property presentation for resale or letting

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff are highly trained covering the following qualification to bring to you a combined skill set at a working class rate: B.COMM (Accounting) Diploma Finance PMP Project Management Cert IV Industry Construction White Card

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