Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Public Liability Insurance

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

PPE at customers request.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Used to collect and sell vacuums and got into Youtubing American carpet cleaners then decided that was what I wanted to do.

Question 5

What do you like most about your job?

Accepted Answer

Playing with my equipment.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

What process do they follow are they a 2 step clean or a 6 step clean, I'm a 6 step clean gets more dirt out.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How often should you get the carpet cleaned. It depends on the vacuum cleaner, if you own a Dyson, Miele or a stick vacuum it's about 6 months and if it's a Kirby, Werthiem, Vorwerk or Sebo about 12-18 months. Suction is the 3rd most important thing in a vacuum when cleaning carpets it's actually the head that does the work. Agitation is the most important thing on a vacuum for carpets and it's also why I don't just use a Agitation vacuum but also Mytee Shark CRB that just adds an extra layer of cleaning power.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've had all my personal belongs stolen twice in my life and I hate dishonesty. Plus it's my business and I want to be known as the guy you call when the job is hard.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

If it takes a few more minutes to do the job correctly, then I'll do that. I feel guilty if I don't.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is it multiple stories? How many rooms and sizes? Any hallways or carpeted stairs? Stains and have they tried to treat them before? Any recent renovations within the house?

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Advise of big stains, move furniture that you would like to have cleaned under and advise if any renovations have been recently completed.

Question 12

What makes your pricing competitive?

Accepted Answer

You can get a 2/3 step steam clean for a small room for $29 or a 6 step clean for $39.

Question 13

How do you normally charge for your service?

Accepted Answer

Square EFTpos, bank transfers, Cash.

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