Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured and accredited pest control company and proudly guarantee all our work..

Question 2

What do you like most about your job?

Accepted Answer

They daily challenge and experiences that each job entails and the end result of seeing the customer happy having received the best possible service in the business.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they licensed to carry out the service Do they hold certificates of insurance to carry out this work Years of experience carrying out this service Do they offer warranties with their service

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What does a General Pest Treatment cover? Common cockroaches, Ants, Webbing Spiders, Silverfish and Wasps. How long does this service take? Depending on the size of your home, generally between 1-2 hours. Do I need to leave the house? In most cases you do not need to leave, however we advise our clients to at least vacate the premises until the control agent dries.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been a successfully run family business for over 10 years and believe pest control is more than just dollars and cents. We have a team that believes that their is no division between our clients and us. We give what we would expect: An honest and reliable service.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

* Accredited & Insured Pest Control Company * Over 14 years experience and knowledge * Only use Environmentally friendly Products * All Services come with 100% Satisfaction Guarantee

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensuring that all information given at the quoting stage is correct eg the size of the house, number of bedrooms and exactly what pest/problem they are having.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As Termites attack 1 in 3 homes when you book in a service with us we will carry out a free Termite Risk Assessment of your property while we are carrying out the service booked.

Question 9

What makes your pricing competitive?

Accepted Answer

Because we assess each and every one of clients needs individually and only charge for the service that is required and based on their home. Eg Size of house, Number of bedrooms.

Question 10

How do you normally charge for your service?

Accepted Answer

Assessing what pest you are having problems with ? What service you require ? What type of house do you have eg single storey or double storey ? How many do you bedrooms ?

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

* Commercial, Industrial & Residential Pest Control * Termite Control * Bird Control * Rodent Control * Sub-floor Ventilation * Building & Pest Inspections * Pre & Post Construction Termite Protection

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

* Certified Pest Technicians through Tafe NSW * All Technicians licensed through Work Cover NSW * Current business Insurance through Rapid Solutions * We are not happy unless you are.

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