Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we have certificate of currency for domestic and commercial. certificate attached and yes we guarantee our work. If the customer is not happy we will go back and correct the job.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

we did an end of lease cleaning in a nice building. But once we got inside I couldn't believe my eyes. I was speechless . the challenge was big. The place was a wreck. and the dirtiest I have never seen for awhile . It took me two days to clean the palace out. Results speak for themselves.

Question 3

What do you like most about your job?

Accepted Answer

what I like most about my job is the satisfaction I get when my customers are happy with my job. Meeting different kind of people. Being in different places. Flexibility as well.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask about references. Experience. if the person has a police check insurance. ABN. if the person can show case past jobs .

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers ask me if i am available to do the job on short notice. My answer is always yes unless I am fully booked but we can do our best to do it as soon as we can .

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the business for years and we do have our regular customers for years. we can give any potential clients our references up on request.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I have been in the business for over 10 yrs. I can do magic with cleaning. I have jobs no body wanted to do and the photos speak for themselves. I am of clean appearance with good communication skills. Trustworthy. Reliable. Friendly and accommodating. I have references and have regular for years.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the premises. Eg how many bedrooms. bathrooms. is there any extra that needs to be done how many offices how big are the toilet bathrooms. is the cleaning regular one off. Weekly or fortnightly. How clean is the place?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We use our own product. as a family owned company there is  no third party involved and. If we do the job. We do it one time perfectly so the customer doesn't have to waste his time looking for someone else to do the job again. We are time efficient and arrive on time.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes for regular customers. I am offering %50 off the first clean and %20 off End of lease cleaning. I also offer %20 off domestic cleaning

Question 11

What makes your pricing competitive?

Accepted Answer

Everyone is competitive with their prices. whats important is do the job and do it well no cutting corners and a customer has to waste time to find someone else to correct past job.

Question 12

How do you normally charge for your service?

Accepted Answer

it depends On what service they need and job description. sometimes we need to inspect the premises. to know what kind of cleaning to be done or if any special request.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am qualified carpet cleaner. and I acquire knowledge for the usage of chemicals. I care  about the safety of my customers and avoid cross contamination by using different color coded cloughs for each area. bathroom '. kitchen. appliances. Chandeliers. bench tops etc

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