Question 1

Why should a customer hire you over another service provider?

Accepted Answer

We're very experienced – our principals have led some of the largest customer experience design consultancies in Australia. We have an awesome portfolio of work to demonstrate our broad range of design styles for clients big and small. We're super-easy and friendly to work with!

Question 2

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It helps to know your budget, and whether you have seen any examples of things you like, in terms of look or functionality.

Question 3

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be clear in your objectives – what do you need the project to achieve for your business? Be clear in your expectations and wants – we need to know if you want something to look or function in a particular way. Be willing to be guided – we do this a lot and are keen to help!

Question 4

What makes your pricing competitive?

Accepted Answer

We always over-deliver on service. We may not be the cheapest, but you get what you pay for, and we never let our clients down.

Question 5

How do you normally charge for your service?

Accepted Answer

Each project is different, so we do detailed quotes for each project. You can expect that we will take the time to consider your project carefully and come back to you with a thorough estimation, usually at a fixed price.

Question 6

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love to create beautiful brands, and accompanying websites and digital marketing strategies that truly perform. We enjoy branding a company from start to finish, or helping to 'level-up' existing organisations with a fresh approach.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Anthony Colfelt has been working in the design industry since 1996, has led web design teams at the BBC in London, been the creative director for big dot-coms in the USA and also headed up Australia's largest experience design teams in Sydney with Emma Colfelt.

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Why should a customer hire you over another service provider?

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