Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are covered by professional indemnity insurance and are a member of the Law Society's Liability limited scheme approved under Professional Standards Legislation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have always been passionate about families, their history and dynamics so Family Law work was the was always going to be the ultimate field of choice.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client wanted advice on separation. We advised that as the children were mature enough to make their own decisions, he should only deal with property. He went and saw another firm. 8 months and $70k in fees later, he had signed away all parental rights and still not settled. He came back to see us

Question 4

What do you like most about your job?

Accepted Answer

Assisting our clients in reaching the best parenting and property settlements not just for them but for their extended family and children as well.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a general lawyer or do you deal with (specify the area of law) matters mostly? How many years experience do you have? What are your three top success stories?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can I get my property and parenting matters sorted before obtaining a divorce?   Yes you can. You need to wait a year and a day from separation to apply for divorce. However you can  finalise the parenting and property agreements at any point in time before a divorce is granted.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have over a decade's wealth in providing our clients with expert legal advise. Thanks to our clients word of mouth referrals our business continues to grow with each passing year.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer FIXED FEES on all of our services.  We offer our clients DIRECT ACCESS to their file through our secure online portal.  We provide our clients with FAQ sheets answering all their general questions in all our areas of service as part of our all inclusive service packages.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Length of the relationship - contributions of the parties  - if its a parenting/property/both matter - if previous agreements were reached - if previous solicitors were involved - if a third party is involved  - if there are allegations of abuse or violence raised - reason for separation

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For Family law matters: - list of all assets and liabilities in the relationship  - List all parties names, dates of births, emails, legal representatives details, addresses etc  - advise of any agreement reached with your ex-partner whether or not it is final

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a special offer to our Oneflare customers we have reduced our initial appointment fee from $300 to $199.00 only.

Question 12

What makes your pricing competitive?

Accepted Answer

Almost all legal firms offering family law advice will charge clients for each unit of time (the standard unit is 6 minutes). We offer FIXED FEES in all of our family law matters so our client's know EXACTLY how much they are paying at each point in time.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer FIXED FEES on all of our services.  Our clients know exactly how much they are paying at each stage of their matter.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Family Law matters including Divorce, Separation, Parenting issues and property settlements. We assist our clients through all negotiations and mediation to try and settle their disputes out of court. We also represent our clients in all their court hearings if required.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over a decade's wealth of experience in the family law, conveyancing, Wills and Estates we have dealt with most matters from the simplest to the most complex and anywhere in between.

Hills Family Lawyers

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