Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our work is guaranteed.  We don't leave the work site until our customers are completely satisfied and all aspects of the computer are working including printer tests and internet speed tests.

Question 2

What do you like most about your job?

Accepted Answer

I love dealing with retirees and helping them enjoy and understand their computers.  I gain a lot of satisfaction from giving my customers a sense of control over there computer and like leaving them feeling confident about how to operate their computers.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers most often ask what our preferred payment method is.  Just like at the Good Guys, customers pay less for cash.  We are often asked if we charge a call out fee and the answer is no.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 20 years computer repair experience we know what customers want and that is great value, prompt service and a clear simple explanation of what is wrong with the computer and how to avoid more problems in the future.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We have no callout fee and have same day service often arriving within the hour.  You receive quality work with the ability to purchase onsite software, new computers or repairs

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things we need to know to give you an accurate quote is a symptom of your problems, We also need to know the customers suburb and preferably the make and model of the computer.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your computer turned on and booted up when we get there. 2. Have your email username and password ready.  3. Have your modem turned on and be internet ready.

Question 8

What makes your pricing competitive?

Accepted Answer

Our we offer fantastic value as a mobile service.  You don't wait days or week to get your computer back and it is set up and working in your own home environment so you know it is working to your satisfaction.

Question 9

How do you normally charge for your service?

Accepted Answer

You pay less for cash.  We offer a fast, efficient service and reward customers for prompt cash payments, meaning you save more and receive ultra fast service at the best possible price.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We service home and small businesses with New computers of all the major brands.  We specialize in retirees and treat everyone with respect using plain simple language you can understand.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

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House Call Computers Sunshine Coast

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