Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured with public laiblity with AAMI and personal income protection and I garrantee my workmanship upon completion of job and customer satisfaction for job well done.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working in building industry wanted to specialise in a creative trade and specialise in that trade. As a tiler I have gained experience in new residential and commercial tiling as well as renovations and repairs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Client commented that has never had a trademans come on time, efficient and quality workmanship that was so impressed that can recommend me to their friends with confidence.

Question 4

What do you like most about your job?

Accepted Answer

Using my trade qualifications to produce quality workmanship and customer satisfaction. Also to receive positive feedback for job well done and further job referrals.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is included in quote and are quality materails used and is workmanship of high quality and also fully qualified tradesman with licencing and insurances to guarrantee workmanship.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I use my materials eg: glue and grout and answer is yes.I use my quality glue suitable to surface applied to and also grout and silicone where required. If they supply their own I can quote less for this.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I value quality workmanship and customer satisfaction, so I work in time frame required to get job completed to meet the expectation of client and provide high quality work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have all the credentials of a qualified tradesman with excellent work history and use of quality materials and workmanship. I do not cut corners to save on quality.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Surface area and how many square meters. What type of tiles, eg procelain or ceramic, terracotta will be used on what surface, eg concrete or timber floor. Is customer providing own materials and preparing area to be tiled

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare the surface before tiling or remove old tiles yourself Remove furniture in areas to be tiled Choose your tiles and order before commencing tiling job well in advance

Question 11

What makes your pricing competitive?

Accepted Answer

Pricing includes my quality glue and grout and my labour only as I am sole trader don't charge for staffing tiling gangs or teams but personally do every job and answer for my own quality workmanship, guarantee job will be done to last to customer satisfaction

Question 12

How do you normally charge for your service?

Accepted Answer

Starting from $30 per square metre ceramic tiles, from $40 porcelain includes glue and grout Bathroom renovation start at per $380 day depending on materials and preparation of site

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Ceramic, porcelain, marble and mosaic tiling. Bathroom renovations, waterproofing, re-grouting and tiling repairs. Outdoor patio tiling, driveways, pergolas and around pools

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified wall and floor tiler with QBSA licence, insurance and quality workmanship with 20 years experience in tiling, domestic and commercial buildings and renovations, eg: bathroom renovations, waterproofing

I G Tiling Creativity

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